Millfield care home, Waterhead

Mum went into Millfield in January 2024 for interim care following discharge from hospital after an accident. She stayed until the end of October, following which she returned home. As a family, we were very happy with the level of care Mum received whilst in Millfield. The staff are lovely and very caring. I wouldn't hesitate to recommend them.

My mum's time at Millfield was sadly all too short. However, she loved every minute of her 10 months. From day one the staff showed her so much love and respect. Their personal approach and attention to detail made her feel safe, valued and cared for. The wide variety of activities kept her engaged all week and it was lovely to see her grow in conf… Read moreidence and easily make friends. Millfield became her home and family was always made welcome. I was always able to get answers to any questions I had. Outside health staff were an integral part of her care and this was willingly facilitated by staff. The meals were varied and beautifully prepared by the staff who were happy to spend time chatting to Mum. My mum was made to feel like someone who really mattered to them. In turn, I felt happy that she was safe and more importantly happy. Millfield was a brilliant choice for her.

Mum only had from November 2023 to August 2024 in Millfield a short time in which she was made to feel so welcome by the lovely staff and residents. She was clearly valued and enjoyed activities, company and delicious food. So much to join in with she reinvented herself. She felt safe and secure, it became her home. The staff at Millfield showed… Read more so much love and compassion for our Mum in the last few weeks of her life. As her family, we were taken care of as well. So many generous, thoughtful members of staff in all the departments. Thank you so much.

My aunty came to live at Millfield 3 years ago. I knew from the first day I made the right choice. All the staff are friendly, approachable, and very friendly nothing is too much trouble. The food is lovely and the cook was amazing even catering for my very fussy aunty. As my aunty's life was coming to the end her wishes were to stay at Millfield a… Read morend to be cared for by the staff. All staff went above and beyond even sitting with her while I couldn't be there. I know how busy the staff are and I will be forever grateful for this. I would definitely recommend Millfield for your loved one. You will not be disappointed.

Having visited many settings when choosing residential care, Millfield shone through. From our initial visit through to Dad's last days, the care, understanding and compassion of all staff has been exemplary. Millfield was most definitely home first and foremost. Dad was quick to settle with the support of the Millfield family. The residents and s… Read moretaff became his friends. He enjoyed the activities with staff going above and beyond to ensure he was happy and engaged. As Dad reached the end of his time at Millfield, the staff were proactive in supporting Dad and his family. It was very important for us that Dad was able to be cared for at Millfield with the team going above and beyond to bring in nurses and GP to support him. Would recommend it highly.

It is perhaps one of the most difficult decisions to make and after reviewing and obtaining personal recommendations I am so happy that my mother is part of the Millfield family. From day one Mum felt welcomed with everyone having a cheerful and polite manner. Nothing is too much trouble with support and encouragement in making Mum's room homely to… Read more joining in the activities and making new friends. The dining room and choice of home-cooked food is superb. Thank you to all at Team Millfield it is so comforting to know Mum is being looked after with respect and dignity and to see her so happy.

I have always commented when visiting our friend in Millfield on what a happy and caring place it is for him to be living. The staff are very caring and friendly. His room and his bathroom are very clean. He is very pleased with the meals and I have seen how spotless the kitchens are.