Millfield care home, Waterhead

Mum has been a resident at millfield since November 2021. The care towards mum and the support towards us has always been outstanding from day one. Unfortunately mum had a 6 week spell in hospital due to her mental health, Alzheimer's and falls in July, it was touch and go as to whether she would be able to go back home as she was so poorly but mil… Read morelfield did everything they could to get her back safely and with a proper support package in place, since she has been back she has started talking again, walking, eating and drinking, ( which she had not done for 6 weeks) this is all down to the hard work, commitment, dedication, continuity of care love, professionalism and kindness from each and every member of staff that work at millfield. I would like to say a huge thank you not just from me but from my mum and all the family. Anchor homes should be extremely proud of all the staff working at millfield.

Mum has now been a resident at Millfield for a year and it is so comforting to continue to see the same first class support and care and cleanliness. Absolutely excellent, with a will to provide care with dignity and encourage a social community with varied activities and celebration events. Everyone has a welcoming smile whenever I visit and it … Read moreis clear that they are up to speed with the needs to support my mother plus providing regular feedback to any questions I have. Thank you all at Millfield as I really do not know what I would do without your support.

Mum has just finished 2 weeks of respite care at Millfield. Ann was friendly and professional from the start of our engagement, arranging everything. Mum moved in seamlessly and was given a great room with a nice view. She was introduced to other people in the home, so she could socialize with them. There were various activities arranged, including… Read more singing. Whenever I spoke to mum she kept talking about how nice the food was. It was a great stay for her and I am sure mum will be going again, if they will let her.

Mum initially joined Millfield Care Home for respite for a short while after her health deteriorated whilst living alone, this was an enormous relief for me and my siblings as our efforts to look after mum in her own surroundings became overwhelming and impossible to continue, as we constantly worried about mum's care 24 hours a day. From the very… Read more 1st enquiry to this day we cannot thank the care and administration staff enough at Millfield Care Home. They're all extremely friendly and professional showing loving care. A great example was when mum made her own mind-up to become a full time resident, she told one of the care staff who bent down to mums height and gave a her a proper loving hug and a kiss on the cheek and mum beamed with a great smile. Mum's told all of her family that she "like's it here and that they really do look after me", we are so relieved knowing that she's in good hands and interacting with other residents which has also lifted her mental wellbeing.

I have been really impressed with Millfield. It's such a huge step for anyone to go into supported living but Mum settled in well. The staff are caring, know their residents well and are attentive to their individual needs, even down to who they like to sit with at mealtimes. They also know relatives and are very welcoming. I am only able to visi… Read moret infrequently but I am kept informed through the monthly newsletter, pictures and occasional emails. It was a particular pleasure to see how the team helped Mum celebrate her 95th birthday recently. They put in a lot of effort to make residents feel special particularly on their birthdays with cake and gifts. Mum was thoroughly enjoying herself dancing to Frank Sinatra sung by a live entertainer. Other special occasions are also regularly celebrated and clearly enjoyed. Well done all.

My sister has been in Millfield for 17 months and so pleased we picked Millfield. The first few weeks I was heartbroke, but now I smile when leaving her. The staff are wonderful and very helpful if we have to ask details. The food is amazing and I can say my wife eats everything. I love all the entertainment for the residents and all the hard work … Read morethey put in to it. Thank you staff at Millfield.

The staff at Millfield went above and beyond to make sure Mum enjoyed a lovely 93rd birthday. For a small sum we were able to book family members in to join her for lunch (a service they have recently re-introduced since suspension during Covid). The kitchen staff had baked her a lovely birthday cake too. Special dining tables had been set up wit… Read moreh balloons and banners. There was a card and gifts from the staff too. Photos and videos were taken for the social media page and the magazine - both good ways to see what activities are taking place. Last week Mum and other residents were taken on an outing to Portland Basin for a canal boat ride. It's so good that she can get out occasionally, despite needing a wheelchair to do so