Millfield care home, Waterhead

We are always pleased to see now our friend is looked after and to see that he is happy being here. The staff are very friendly and we can see that he is comfortable and content.

My aunt - Wendy Murray - has been a resident at Millfield for over a year and myself and my wife have visited on several occasions. The staff are always excellent and very caring. The staff were extremely helpful in organising a 90th Birthday celebration last weekend if I lived closer I would be booking my room there when I need the kind of care th… Read moreat Millfield provide. You should all feel very proud of the work you do

Mum's had a bumpy ride with her health in recent years, and I have to pay tribute to the whole team at Millfield for helping her through it all with good cheer, kindness and calm efficiency. The staff are such lovely people and so good at their jobs, I honestly don't think you could find better. I never have a whisper of doubt that she is looked … Read moreafter with exactly the same dignity, care and understanding when I am not there, as when I am. As well as the friendly and helpful staff, I also commend the delicious and varied menu, cleanliness and maintenance, programme of activities, facilities, safety and security, and the attractive indoor and outdoor spaces. It was a fraught time leading up to Mum giving up her independence, but these days I can sleep easy in my bed knowing she's safe and sound, comfortable and cared for by professionals.

My aunt was a resident for eleven and a half years prior to her death in April 2025 . She was 97 . Her care throughout was exemplary ; it could not have been better.She always felt safe , content and even loved ; she considered Millfield to be her true home. Each time she was hospitalised she was welcomed back upon her return and every a… Read morellowance and adaption made for her safety and comfort. I very much doubt that she would have lived the long life that she had anywhere else .

My mother moved into Millfield when she was 102, and while giving up her independence was initially difficult, the lovely, welcoming staff helped to make that transition much easier. They encouraged her to join in - from making Christmas cakes to Bingo, while also respecting her privacy if she wanted to stay in her room and read. My mum soon made f… Read moreriends, and the carers ensured that this nascent friendship group was accommodated in the dining room, at all mealtimes. The catering staff were terrific, too: the food was always well-cooked and varied, and when my mum lost her appetite, they would go out of their way to prepare food that would tempt her to eat. My mum lived in Millfield for three years. When her health inevitably began to decline, I was truly humbled, and extremely grateful, for the care and compassion displayed by all those who looked after her in Millfield. I really cannot fault Millfield as a Care home. When my turn comes, I hope my children will choose Millfield for me.

My mother went into respite care for 2 weeks in May. She was made to feel very comfortable from the start by the staff, her room was really pleasant as it looked over the garden. All the staff were excellent and looked after all her needs.

It's been more than two months since my mother arrived at Millfield, and we couldn't be more pleased with how things have turned out. After a period of great family stress, it's been a huge relief to see her settling in so well. The staff are immensely kind - big-hearted - and attentive. They respond to any questions, concerns and requests immediat… Read moreely, and are clearly very fond of all the characters in the home - now including my mother, with her own idiosyncrasies! The care is exemplary and extremely personalised to the needs of each resident. The atmosphere is warm, easy-going, calm and welcoming - visitors are greeted with smiles by everyone they meet, and a lot of effort is put into getting to know friends and family. From the restaurant to the shop, the daily activities and the hairdresser, the facilities are great - plenty of stimulation and entertainment for residents. All the carers are lovely, reflecting on what is clearly the Anchor ethos. I'm so glad we found Millfield.