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  • Home
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  • Hazel End

Hazel End care home

St Michaels Hurst, Kitchener Road, Bishop's Stortford, Hertfordshire, CM23 1EN

 01279 925388

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Anchor Hazel End Bedroom Photo 2 V2
Anchor Hazel End Lounge Photo 3 V2
Anchor Hazel End Library Photo 4 V2
Anchor Hazel End Lounge Photo 5 V2
Anchor Hazel End Dining Room Photo 6 V2
Anchor Hazel End Hair Salon Photo 7 V2
Anchor Hazel End Cinema Photo 8 V2
Anchor Hazel End Exterior Photo 1 V1
Anchor Hazel End Bedroom Photo 2 V2
Anchor Hazel End Lounge Photo 3 V2
Anchor Hazel End Library Photo 4 V2
Anchor Hazel End Lounge Photo 5 V2
Anchor Hazel End Dining Room Photo 6 V2
Anchor Hazel End Hair Salon Photo 7 V2
Anchor Hazel End Cinema Photo 8 V2
Anchor Hazel End Exterior Photo 1 V1

Welcome to Hazel End

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Move-in offers available

When it comes to choosing a care home you can trust us. Find out how we can help you and your loved one with our move-in offers.

Read more

Welcome to Hazel End. Hazel End care home is a contemporary residential care home, providing luxurious and comfortable facilities set in private landscaped gardens. Ideally located in Bishops Stortford, Hazel End offers first class residential and dementia care for up to 66 residents.

Hazel End offers a warm, safe and friendly environment, with facilities to make you or your loved-one feel at home in our care. Dedicated carers are recruited and trained to provide care and support tailored to your needs. Carers are specially selected for their personal qualities, for being instinctively warm with a natural desire to help others – taking the time to have a friendly chat, reminisce or share a joke. They’ll ensure that you or your loved one continue to enjoy maximum independence as well as 24-hour peace of mind, knowing that all the help and assistance you might need is always at hand.

Our dedicated service, combined with Hazel End’s luxurious environment and facilities, mean you or your loved-one can live a full, rich and meaningful life in the company of supportive and like-minded people.

Care quality commission
Report published
09 Nov 2022
Good

The service at Hazel End is performing very well

Read the report now
Independent reviews
Read reviews Leave a review
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Our initial impression of Hazel End Care Home is excellent. Clean, friendly, caring , safe lots to do and dignified care.

Emma W

03 Apr 2025

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My stay in Hazel End was as a temporary resident for respite care due to a lengthy stay in hospital. The care I received has aided my recover while my home was being adapted. The help and kindness shown to me has benefited me greatly.

B B

17 Mar 2025

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There have been quite a few changes in caring and other staff, but seem to have gone through smoothly without affecting residents. Continuity of staff and routines is of paramount importance to residents suffering from Dementia/Alzheimer's conditions, and this has been handled by management and care staff most admirably. Thank you

Clive V

12 Dec 2024

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This care home has been fantastic for my mother. She has her every wish granted, by just clicking the call button around her neck. The home always is very caring, both for my mother and myself They are very aware it's not easy for the family either. Unfortunately, my mum isn't interested in participating in the entertainment that is organised. How… ever, from what I've seen, it always looks enjoyable and gives the residents a lift to be together.

Annette S

12 Dec 2024

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My mother has been a resident of Hazel End for nearly two years. The surroundings, both internally and externally, are lovely and spacious. The total ambience is very friendly and welcoming. The food is plentiful, with lots of healthy options. The entertainment and social activities are regular and well organised. But by far the best asset of this … care home is the staff. They go out of their way to make us feel part of a big family. They are caring and kind towards the residents (some of whom can be rather challenging), and efficient in carrying out their duties. I would love to mention staff individually in this review but would end up mentioning all of them! The manager should be proud of herself for leading such a fabulous team. I regularly recommend this care home to friends and acquaintances and will continue to do so.

Alan

21 Nov 2024

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After these initial few weeks, Mum seems to have settled into a happy, safe place. She's making friends and interacting well with staff all of whom have been welcoming and helpful. It's lovely to see Mum smile again.

P L

08 Nov 2024

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My 2 months in this care home have been favourable, especially due to the help from the staff members. The guidance and health care has been very very supportive and personal to me. I have enjoyed the activities with the rest of the members of staff and residents here. The quality of the facilities available adds to the overall enjoyment of my tim… e here. It's a very nice home to stay in.

J C

21 Jun 2024

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Features of Hazel End

Communal facilities

Shared facilities complementing each private residence:

  • Garden
  • Communal lounge
  • Conservatory
  • Library

Care and support

In addition to residential care, we also offer:

  • Respite care
  • Palliative care
  • Huntington's disease
  • Dementia care
  • Convalescence care

Food and dining

We promote wellbeing through a positive dining experience:

  • Communal dining area

Life at Hazel End

At Hazel End care home, we provide quality 24-hour residential care and specialist care for residents with dementia.

We support and develop our colleagues on an ongoing basis to enable them to provide the highest quality care for our residents.

Hazel End is purpose-built with care in mind and offers a wide range of features and facilities designed with the very latest technology. This is complemented by high quality interior design.

At our home, we have:

- A dining room on each floor, offering varied daily menu choices
- Coffee shop area and bar area to socialise
- Hair and beauty salon
- Beautiful landscaped gardens, with outdoor seating areas
- Hazel End is centrally located in the historic town of Bishop’s Stortford.

We benefit from having local amenities on our doorstep, including:

- Ideally located with good transport links to nearby villages
- A supermarket, shops, and places to drink and dine are within a short distance
- Princess Alexandra Hospital is within 9 miles
- London Stansted Airport and National Trust Hatfield Forest are close by

Hazel End care home is a contemporary residential care home, set in luxurious and comfortable surroundings, with 24-hour peace of mind.

We have:

- 66 spacious bedrooms with ensuite facilities
- Fitted furniture and telephone point in bedrooms
- Garden-facing bedroom also available
- Each relaxing bathroom has a spacious assisted bath
- Complimentary Wi-Fi throughout the home
- Some ground floor rooms with patio doors
- Personal laundry service and daily housekeeping
- Landscaped sensory gardens
- Tea-making facilities available to make drinks for you and your visitors
- Cosy lounges with TVs and quiet areas for reading and relaxing

Hazel End - Accommodation

We know how important mealtimes are to our residents, so we always try to make this a sociable and enjoyable experience, whilst recognising individual choice.

Our Chefs understand the nutritional needs of older people and ensure that our meals are prepared using fresh, seasonal ingredients.

We serve tasty, wholesome dishes and involve residents in selecting our menus at a local level. We offer daily choice of meals and cater for special dietary needs and preferences, helping keep our residents healthy and well nourished.

Hazel End - Dining

Our Lifestyle Team organises and arranges a variety of opportunities for our residents to enjoy daily activities in our home and in the local community.

Residents’ preferred activities, interests and ability are discussed when they move in, and an agreed plan ensures that these requests are fulfilled (wherever possible). Our residents’ suggestions for activities also help shape the planning process.

There are also social events in the home, including themed restaurant evenings, arts and crafts, quizzes and regular entertainers.

Residents can make life at Hazel End a hive of activity or as gentle as they wish, with social events in the home and the community arranged together with others.

Hazel End - Activities

Health

At Hazel End our caring and attentive colleagues work with our residents and their loved ones to create a detailed care plan which ensures our residents individual health and care needs are met.

We know how important it is to care for our residents with the dignity and respect they deserve, and this is at the heart of what we do at Hazel End care home.

What is included in care home fees?

Care home fees in England can vary substantially from provider to provider and from location to location. Understanding care home funding and accessing the right type of funding assistance can seem like a daunting task.

It is usual for residents in care homes to contribute to the cost of their own care. Some people have the resources to pay for their care in full, whilst others will make means-tested contributions.

The government sets national limits to determine eligibility for funding assistance. These limits can be subject to change, so it is always advisable to check the figures when choosing a care home.

At Hazel End, our weekly private fees could include hairdressing, chiropody, daytrips, and daily newspapers. We can provide you more information on fees, what they cover and how they are charged when you enquire.

Paying for your own care
Those who are able to pay for their own care can contact care homes directly. Once a preferred care home has been identified, the care provider will conduct a needs-based assessment.

How much is a weekly private fee?
Our current private weekly fee at Hazel End is from £1,797.03. This can vary due to resident dependency, size of room and location. Our Home Manager and other colleagues will be happy to discuss fees and any other questions you may have about paying for care.

What's happening at Hazel End

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Hazel End Twitter post
16 May 2025

Yesterday residents from all floors came together to celebrate the 2 birthdays this week for Lucette and Penny with an afternoon tea and a sing song #afternoonteaparty #anchor #bishopsstortford #carehomebirthdays #carehomesuk #CareHomeLife

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Hazel End Twitter post
15 May 2025

Our lovely Eileen loves to read and spent some time reminiscing #anchor #carehomesuk #bishopsstortford #reminiscing #wartime

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Hazel End Twitter post
15 May 2025

Enjoying the sun whilst it lasts, even exercises outside #summer #carehomesuk #bishopsstortford #anchor #exercise

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Sara Thomson appointed as Interim Chief Risk Officer for Anchor
Press release
13 May 2025

Sara Thomson appointed as Interim Chief Risk Officer for Anchor

Anchor is delighted to welcome Sara Thomson as Interim Chief Risk Officer (CRO).

Shaping a career in care: The role and responsibilities of the Service Improvement team
Blog
13 May 2025

Shaping a career in care: The role and responsibilities of the Service Improvement team

Asa Johnson is Anchor’s National Service Improvement Manager and leads a team of Service Improvement Advisors. In his blog, he shares how he came into the role and his day-to-day responsibilities.

The importance of personalised dementia care
News
12 May 2025

The importance of personalised dementia care

Asa Johnson, our Service Improvement Manager, shares his expert view on personalised dementia care in a featured article on the Care Choices website.

Hazel End Twitter post
7 May 2025

A very special afternoon tea celebrating our lovely Linda’s 70th birthday 🎂 🎁 🎈 #carehomebirthdays #happybirthday #anchor #carehomesuk #bishopsstortford

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How Extra Care helped one resident gain back their independence
Blog
7 May 2025

How Extra Care helped one resident gain back their independence

Hear from Mick, one of our residents, about how moving to Anchor Extra Care Housing helped him regain his independence after a brain injury.

Hazel End Twitter post
6 May 2025

Creative Mojo Bishops Stortford #bishopsstortford #anchor #carehomesuk

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Hazel End Twitter post
6 May 2025

Creative Mojo Bishops Stortford the residents had a great time creating this master piece

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Hazel End Twitter post
6 May 2025

Last week our lovely Julie read to the residents, they all throughly enjoyed listening and looking forward to the next one

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Marking the 80th anniversary of VE Day
News
1 May 2025

Marking the 80th anniversary of VE Day

8 May 2025 sees the 80th anniversary of VE Day, an international celebration of the arrival of peace in Europe and an important moment for Anchor's residents and colleagues. Read more.

Hazel End Twitter post
21 April 2025

Our lovely Rebecca enjoying a little cuddle 🐥 Daisy May's Farm, Elsenham

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Hazel End Twitter post
21 April 2025

Well done to 2 of our winners for the egg hunt today, enjoy your eggs girls

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Hazel End Twitter post
21 April 2025

We had some little visitors today. Some 1 day old ducklings, kindly loaned to us from Daisy May's Farm, Elsenham thank you so much, they were very loved

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Two weeks free with a permanent stay spring offer

Two weeks free with a permanent stay spring offer

We are offering you an opportunity for two weeks’ free stay when you move into one of our participating care homes on a permanent basis.

Terms & conditions apply

Short stay respite 3 for 2 Spring offer

Short stay respite 3 for 2 Spring offer

We are offering you an opportunity to receive 3 weeks care for the price of 2 weeks when you move into one of our participating care homes on a shorter stay respite basis.

Terms & conditions apply

Welcoming you

We are currently offering you an opportunity for: 

  • two weeks’ free stay when you move into one of our participating care homes on a permanent basis. Click here to find out more and read the full details of the terms and conditions of this offer.
  • 3 weeks care for the price of 2 weeks when you move into one of our participating care homes on a shorter stay respite basis. Click here to find out more and read the full details of the terms and conditions of this offer.

We pride ourselves on making sure we understand your loved one – their likes and dislikes, hopes and passions – so you can be sure they enjoy a special and lasting welcome at Anchor. Because your loved ones are our loved ones.

To start your enquiry simply click 'Enquire now' at the top of the page and either call us or complete an online enquiry form.

We’ll provide you with full details of the home, along with any other information you’d like, such as sample menus and activity schedules.

Whether you’re looking to stay with us permanently, or for a short break, we’d be delighted to take you on a show round of the home in person. Simply book a visit with the home manager once you’ve made your enquiry.

If you or your loved one doesn’t live nearby or are unable to visit in person we can provide a virtual show round. Either way, we’re keen to show you what daily life is like here and for you to meet our friendly team.

We hope you decide, following your visit, that you or your loved one would like to move into the home, in which case we’ll organise a pre-assessment to make sure we can meet all your care needs.

Our friendly onsite team will discuss every area of moving-in with you in detail to make sure you and your loved-one know exactly what to expect and feel confident, safe and welcomed when coming to live with us.

Before you move in, we will find out if there are any of your possessions that you wish us to place in your room before you arrive. Please bring your family photographs and most treasured possessions to help make your room your home.

We understand how important visits are for everyone and we welcome regular visits from family and friends. We also actively support our residents to enjoy visits away from the care home.

Each of our homes is different and the manager of the care home you’re interested in will provide all the information you need around visiting.

Getting here

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Hazel End

St Michaels Hurst, Kitchener Road, Bishop's Stortford, Hertfordshire, CM23 1EN

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