Hazel End care home, Bishop's Stortford

I cannot fault the staff and management. I feel safe here, they go out of their way to help you in every way they can. Nothing is too much for them to help you in any way that they can. The house keeping team I cannot fault. I would recommend Hazel End Care Home to anyone thinking of coming into care.

The staff was fantastic With our mum with her transition into the home they always show empathy and are caring. My mum has thrived being here in the short time she has and now always has a smile on her face it has now taken a big burden off us as a family knowing she is well looked after and her needs are met a beautiful family home

Our initial impression of Hazel End Care Home is excellent. Clean, friendly, caring , safe lots to do and dignified care.

My stay in Hazel End was as a temporary resident for respite care due to a lengthy stay in hospital. The care I received has aided my recover while my home was being adapted. The help and kindness shown to me has benefited me greatly.

There have been quite a few changes in caring and other staff, but seem to have gone through smoothly without affecting residents. Continuity of staff and routines is of paramount importance to residents suffering from Dementia/Alzheimer's conditions, and this has been handled by management and care staff most admirably. Thank you

This care home has been fantastic for my mother. She has her every wish granted, by just clicking the call button around her neck. The home always is very caring, both for my mother and myself They are very aware it's not easy for the family either. Unfortunately, my mum isn't interested in participating in the entertainment that is organised. How… Read moreever, from what I've seen, it always looks enjoyable and gives the residents a lift to be together.

My mother has been a resident of Hazel End for nearly two years. The surroundings, both internally and externally, are lovely and spacious. The total ambience is very friendly and welcoming. The food is plentiful, with lots of healthy options. The entertainment and social activities are regular and well organised. But by far the best asset of this … Read morecare home is the staff. They go out of their way to make us feel part of a big family. They are caring and kind towards the residents (some of whom can be rather challenging), and efficient in carrying out their duties. I would love to mention staff individually in this review but would end up mentioning all of them! The manager should be proud of herself for leading such a fabulous team. I regularly recommend this care home to friends and acquaintances and will continue to do so.