Hazel End care home

My mother has lived in your home from nearly the beginning. She has had the best care and although not mixing with other residents, has had a good relationship with many of the staff, who have always given her the time to chat. The home is always a friendly place to visit and I'm always made to feel very welcome, as I've got to know many staff we… Read morell. Any concerns I have with mum, are always dealt with compassion and kindness.

My mother has been a resident of Hazel End for nearly two years. The surroundings, both internally and externally, are lovely and spacious. The total ambience is very friendly and welcoming. The food is plentiful, with lots of healthy options. The entertainment and social activities are regular and well organised. But by far the best asset of this … Read morecare home is the staff. They go out of their way to make us feel part of a big family. They are caring and kind towards the residents (some of whom can be rather challenging), and efficient in carrying out their duties. I would love to mention staff individually in this review but would end up mentioning all of them! The manager should be proud of herself for leading such a fabulous team. I regularly recommend this care home to friends and acquaintances and will continue to do so.

After these initial few weeks, Mum seems to have settled into a happy, safe place. She's making friends and interacting well with staff all of whom have been welcoming and helpful. It's lovely to see Mum smile again.

My 2 months in this care home have been favourable, especially due to the help from the staff members. The guidance and health care has been very very supportive and personal to me. I have enjoyed the activities with the rest of the members of staff and residents here. The quality of the facilities available adds to the overall enjoyment of my tim… Read moree here. It's a very nice home to stay in.

My father moved into Hazel End in September last year and as he was 99 and still living independently, we had started looking at the possibility of him moving into a care home and when a room became available, we were not going to let the opportunity pass him by. At first, he didn't want to stay (I believe he was home sick sadly), but this was not… Read more the case for long and gradually he has become part of the Hazel End family. He has so many friends there, both residents and staff and once more, he is somebody and not just an old man living on his own. He loves the exercise classes there, adores his cheeky chats with the staff and is so happy with the folk who he shares a table with at meal times. We are convinced that if he hadn't made this move, that he would not longer be with us, but he is and he is absolutely thriving and looking forward to turning 100 in a couple of days. We cannot thank the staff enough, for their kindness, compassion, patience and professionalism, you're amazing.

The home has stimulated my dad and kept him going for the last couple of years but it's the little things that have stopped me give excellent all round. I've had to remind cares on more than one occasion to do things that I don't find acceptable.

Hazel End is a very welcoming and friendly home. The home is of a very high standard in care, cleanliness, private facilities and friendly communal areas. The medical care and support are very good and any NHS service is arranged quickly whenever needed. For me, one of the best facilities is the lifestyle ladies, who offer residents daily activi… Read moreties to keep them active and entertained. I love reading the daily social posts which provide comfort whenever I spot my mother taking part. The lifestyle team celebrates any special day, holiday, or birthday so something is happening every day. The food is mostly very good. Both mum and I find the staff very helpful, friendly and supportive.