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  • Home
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  • Greenacres

Greenacres care home

The Horseshoe, Banstead, Surrey, SM7 2BQ

0800 085 4193

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Anchor Greenacres Exterior Photo 1 V2
Anchor Greenacres Bedroom Photo 2 V2
Anchor Greenacres Lounge Photo 3 V2
Anchor Greenacres Dining Room Photo 4 V2
Anchor Greenacres Conservatory Photo 5 V2
Anchor Greenacres Reception Photo 6 V2
Anchor Greenacres Exterior Photo 1 V2
Anchor Greenacres Bedroom Photo 2 V2
Anchor Greenacres Lounge Photo 3 V2
Anchor Greenacres Dining Room Photo 4 V2
Anchor Greenacres Conservatory Photo 5 V2
Anchor Greenacres Reception Photo 6 V2

Welcome to Greenacres

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A warm welcome

Find out about making an enquiry and how we ensure a warm and friendly welcome to all new residents.

Read more

Anchor’s Greenacres care home in Banstead is a trusted provider of care for elderly people, and we offer support for older people who have residential and dementia care needs.

Our care home’s well trained and helpful staff provide 24-hour care and support to help you maintain your chosen lifestyle.

At Greenacres, activities play an important role and we aim to enhance our residents’ quality of life by providing a varied range of social activities.

We pride ourselves on the quality of our catering, with our Chef Manager preparing meals daily from fresh, seasonal ingredients.

Set in a bustling village with lots of amenities, Greenacres care home is located in its own beautiful grounds, which include patio areas and raised flower beds. It is close to Sutton and Epsom town centres, which are each around four miles away.

In times of uncertainty, Anchor is a care provider you can depend on. We are proudly not-for-profit with 60 years of experience.

We’re here to help and look forward to giving you a warm welcome.

Care quality commission
Report published
19 Sep 2024
Good

The service at Greenacres is performing very well

Read the report now
Independent reviews
Read reviews Leave a review
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The home is clean and fresh with no odours. The staff are all very welcoming and friendly and very attentive to residents' needs. The resident states he is very happy with everything. He has been on quite a few outings and there are activities if he wishes to join in.

D R

13 Dec 2024

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My husband has been at Greenacres since February. He found it difficult at first but has settled in well now. The staff are all helpful and friendly. It's nice to be able to visit at any time. I would certainly recommend Greenacres.

Terri B

25 Nov 2024

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I visit my dad at the care home. He has advanced Alzheimer's yet he is always relaxed and content. He is very well looked after, nothing is pushed unnecessarily onto him, he is treated with respect and within reason, enabled to make simple choices and indicate preferences. No one gets agitated with him, despite his clarity in speaking beginning to … terminally fail.

Graham B

15 Nov 2024

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I moved my mum into Greenacres on the 23rd of December 2023. I've been very impressed with the team, they have made my mum and the family very welcome. The care they are giving my mum is exceptional. I'm able to visit whenever I want and have always found her to be well looked after. A very good home.

I I

08 Nov 2024

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My father has lived at Greenacres since February, and as a family, we are incredibly grateful to all the staff for looking after him so beautifully. We cannot fault any aspect of his care, and we are always very reassured to see how well he is being looked after. The staff are always very kind and helpful and manage all aspects of his care with gre… at professionalism. The team have taken the time to get to know Dad as a person and treat him with respect and compassion at all times. They are also very responsive to us as a family and keep us well-informed.

H L

08 Nov 2024

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Mum has been a permanent resident at Greenacres for a year now. She has a lovely bright, clean, well-decorated en-suite room and is very happy. The staff are amazing! They are kind, considerate, respectful and immensely helpful. She has had many health issues and the staff have dealt with them immediately, they recognise when medical intervention i… s needed and act on it. I am a nurse myself and am impressed with their actions. The food is varied, well-cooked and well-presented by the carers. Mum's personal hygiene needs are met at a time that suits her and not just when the carers are ready. They really do go the extra mile to ensure Mum feels she is at home. Thank you to all of you for all you do.

Johanne W

08 Nov 2024

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Our lifelong friend who lived with us for many years moved to the home earlier in the year. They settled in well and we visit several times a week. The resident says they are very happy there and informs us (quote) " I am living my best life as there is something going on every day". The staff are always very friendly and helpful.

M R

08 Nov 2024

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Features of Greenacres

Communal facilities

Shared facilities complementing each private residence:

  • Engaging activities programme
  • Garden
  • Communal lounge
  • Hairdressing salon
  • Conservatory

Care and support

In addition to residential care, we also offer:

  • Respite care
  • Palliative care
  • Huntington's disease
  • Dementia care
  • Convalescence care

Food and dining

We promote wellbeing through a positive dining experience:

  • Communal dining area
  • Nutrition and hydration stations

Life at Greenacres

At Greenacres care home, we provide quality 24-hour residential care and specialist care for residents who have dementia, or who have had strokes or suffer from respiratory distress or COPD.

We support and develop our staff on an ongoing basis to enable them to provide the highest quality care for our residents.

At our home we have:
- A library
- A holistic therapy room
- A ‘pets are welcome’ policy by arrangement with the Manager
- A games room
- A hairdressing salon
- A lift to upper floors
- A personal laundry facility and laundry service
- A payphone is available or residents can have their own private phone installed
- Regular religious services and meetings should you wish to take part
- Newspapers which can be ordered and delivered daily to your room
- Wheelchair access and car parking

Nearby facilities:
- Banstead town centre is a 10-minute walk away and can be reached via a foot path
- The nearest hospital is Epsom & St Helier, which 9 miles away
- Banstead Railway Station is 1 mile away
- A theatre, swimming pool, golf course and supermarket are under 8 miles away

Greenacres is a unique, purpose-built residence which was designed to provide residential social care. Set in a quiet location and in its own grounds, some rooms have lovely views of the gardens.

Our home is fully furnished and decorated to a high standard with a call system which ensures that help is at hand 24 hours a day.

We also have:
- 12 individual rooms in each of the 5 units
- Separate kitchen, lounges and dining rooms in all units
- All rooms with views of the gardens
- Some dining rooms open directly onto gardens
- A television point and connections for satellite and digital TV
- Tea-making facilities available to make drinks for you and your visitors

Other accommodation facilities include:
- Cosy lounges with TVs and quiet areas for reading and relaxing
- A wonderful Snoezelen sensory room, particularly soothing and stimulating for residents who have dementia
- A guest suite available for family and friends to stay overnight
- Bathrooms specially equipped so you can relax in comfort
- Safe, enclosed gardens

We encourage you to bring small personal items to enhance your room.

Greenacres - Accommodation

We know how important mealtimes are to our residents, so we always try to make this a sociable and enjoyable experience, whilst recognising individual choice.

Greenacres' Food Promise ensures all our menus offer freshly cooked, appetising and nutritionally balanced meals including:
- Cooked breakfast every day
- Wholesome homemade soup everyday
- Freshly baked biscuits and cakes everyday
- Traditional Sunday Roast
- Fish and Chips weekly
- A variety of snacks available all day

Our Chefs understand the nutritional needs of older people and ensure that our meals are prepared using fresh, seasonal ingredients.

We serve tasty, wholesome dishes and involve residents in selecting our menus at a local level. We offer daily choice of meals and cater for special dietary needs and preferences, helping keep our residents healthy and well nourished.

Greenacres - Dining

Our care home organises and arranges a variety of opportunities for our residents to enjoy daily activities in our home and in the local community.

We work in partnership with the National Association for Providers of Activities for Older People (NAPA) and encourage activities that enhance our residents’ lifestyle, health and wellbeing.

Residents preferred activities, interests and ability are discussed when they move in and an agreed plan ensures that these requests are fulfilled (wherever possible). Our residents’ suggestions for activities also help shape the planning process.

We organise supervised day trips to leisure facilities and places of interest as well as social events in the home, including themed restaurant evenings, arts and crafts, quizzes and regular entertainers.

Activities calendar

Day Morning Lunch Afternoon Evening
Monday No activity No activity No activity No activity
Tuesday No activity No activity Outing No activity
Wednesday Pamper session Pamper session Pamper session Pamper session
Thursday No activity No activity Extend exercise No activity
Friday No activity No activity Evergreen club Fish & chip supper
Saturday No activity No activity No activity No activity
Sunday No activity No activity Afternoon tea No activity

Health

At Greenacres our caring and attentive staff work with our residents and their loved ones to create a detailed care plan which ensures our residents individual health and care needs are met.

We know how important it is to care for our residents with the dignity and respect they deserve and this is at the heart of what we do at Greenacres care home.

Our health and social care partners include:
- A GP who is available on request
- We have two hairdressers who visit every week
- A private chiropodist visits on request, with the NHS chiropodist who visit every 13 weeks
- A dentist and optician who visit the home
- The district nurse and physiotherapist who visit by arrangement
- Holistic therapist who visits weekly

Pricing information

We endeavour to be completely transparent about all our charges and fees. For further information please contact us.

How much does it cost?

Care homes

Our current private weekly fee at Greenacres is from £1,456. This can vary due to resident dependency, size of room and location. Our Home Manager and other colleagues will be happy to discuss fees and any other questions you may have about paying for care.

What is included in care home fees?

For many people, moving to a care home is a big decision and it can be difficult to know where to start. Care home fees are based on a range of factors, including specific care needs, which can change over time.

Living in an Anchor care home you can be confident that a single fee covers the cost of your personally tailored 24 hour care and support, utility bills and meals, as well as a fantastic range of daily activities. In an Anchor care home our weekly charge includes:
- cost of personal care
- accommodation
- utilities e.g. heating and light
- all resident catering, meals, snacks and drinks
- laundry undertaken on the premises
- television licence, including for person use
- housekeeping services.

The following extra items and services are not covered by the weekly fees, however we can arrange for them to be provided (at an additional cost):
- professional hairdressing
- personal copies of newspapers or magazines
- personal purchases such as stationery, confectionery, toiletries etc.
- clothing, shoes and slippers
- dry cleaning
- private telephone line rental and calls and cable connections.

In the absence of free provision by the NHS, we can also arrange for the following healthcare services to be provided, these will be charged in addition to the weekly fees:
- chiropody
- optometry
- dentistry
- physiotherapy
- other privately arranged healthcare
- care staff accompaniment to regular medical appointments.

No upfront deposit is required at any of Anchor’s care homes to secure a room.

At Anchor we pride ourselves on offering a truly tailored approach to care and therefore need to fully understand your needs to provide you with an accurate fee estimate. Please call us to discuss your specific care needs today. Alternatively we welcome you to visit us to discuss your situation face-to-face.

Want more information on care home fees?

Learning about the different funding options available to you can also help you feel confident in your decisions. Anchor know that securing care home funding can sometimes appear a rather daunting task and so to help we have put together a free guide covering requesting assistance, top up fees and third-party payments.

Care home fees

What's happening at Greenacres

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Sara Thomson appointed as Interim Chief Risk Officer for Anchor
Press release
13 May 2025

Sara Thomson appointed as Interim Chief Risk Officer for Anchor

Anchor is delighted to welcome Sara Thomson as Interim Chief Risk Officer (CRO).

Shaping a career in care: The role and responsibilities of the Service Improvement team
Blog
13 May 2025

Shaping a career in care: The role and responsibilities of the Service Improvement team

Asa Johnson is Anchor’s National Service Improvement Manager and leads a team of Service Improvement Advisors. In his blog, he shares how he came into the role and his day-to-day responsibilities.

The importance of personalised dementia care
News
12 May 2025

The importance of personalised dementia care

Asa Johnson, our Service Improvement Manager, shares his expert view on personalised dementia care in a featured article on the Care Choices website.

Greenacres Twitter post
7 May 2025

Every first Monday of the Month the lovely Simon runs his Ballroom Class.
Peter (resident) used to go to Ballroom dances with his wife and now that he has moved into Greenacres he is overwhelmed that he is able to carry on, and his friend travels quite a distance to join in with him.

facebook
How Extra Care helped one resident gain back their independence
Blog
7 May 2025

How Extra Care helped one resident gain back their independence

Hear from Mick, one of our residents, about how moving to Anchor Extra Care Housing helped him regain his independence after a brain injury.

Greenacres Twitter post
2 May 2025

Easter eggs and smiles.

facebook
Greenacres Twitter post
2 May 2025

We were visited by some very cute babies. Just cuteness override.
Age Concern Banstead
Mack Entertainment

facebook
Marking the 80th anniversary of VE Day
News
1 May 2025

Marking the 80th anniversary of VE Day

8 May 2025 sees the 80th anniversary of VE Day, an international celebration of the arrival of peace in Europe and an important moment for Anchor's residents and colleagues. Read more.

Greenacres Twitter post
30 April 2025

What an amazing sunny day today, the ladies and gents were making the most of the sunshine.

facebook
Enjoy 4 weeks for the price of 3 weeks

Enjoy 4 weeks for the price of 3 weeks

We are offering you an opportunity to receive 4 weeks care for the price of 3 weeks when you move into one of our participating care homes on a short stay basis.

Terms & conditions apply

Welcoming you

We are offering you an opportunity to receive 4 weeks care for the price of 3 weeks when you move into one of our participating care homes on a short stay basis. Click here to find out more and read the full details of the terms and conditions of this offer.

We pride ourselves on making sure we understand your loved one – their likes and dislikes, hopes and passions – so you can be sure they enjoy a special and lasting welcome at Anchor. Because your loved ones are our loved ones.

To start your enquiry simply click 'Enquire now' at the top of the page and either call us or complete an online enquiry form.

We’ll provide you with full details of the home, along with any other information you’d like, such as sample menus and activity schedules.

Whether you’re looking to stay with us permanently, or for a short break, we’d be delighted to take you on a show round of the home in person. Simply book a visit with the home manager once you’ve made your enquiry.

If you or your loved one doesn’t live nearby or are unable to visit in person we can provide a virtual show round. Either way, we’re keen to show you what daily life is like here and for you to meet our friendly team.

We hope you decide, following your visit, that you or your loved one would like to move into the home, in which case we’ll organise a pre-assessment to make sure we can meet all your care needs.

Our friendly onsite team will discuss every area of moving-in with you in detail to make sure you and your loved-one know exactly what to expect and feel confident, safe and welcomed when coming to live with us.

Before you move in, we will find out if there are any of your possessions that you wish us to place in your room before you arrive. Please bring your family photographs and most treasured possessions to help make your room your home.

Find out more in our video

 

 

 

 

 

 

 

We understand how important visits are for everyone and we welcome regular visits from family and friends. We also actively support our residents to enjoy visits away from the care home.

Each of our homes is different and the manager of the care home you’re interested in will provide all the information you need around visiting.

Getting here

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Greenacres

The Horseshoe, Banstead, Surrey, SM7 2BQ

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