Canterbury House care home, Faversham

From first contact with Canterbury House, Faversham I have been impressed with the professionalism of staff and the facilities. My mother has been met with respect and empathy and this has really helped her settle in. She has some specific needs and these have been met. We have met with team leaders, both chefs and noting we have needed has been an… Read more issue. Mum is always the focus and the staff always address her rather than me so she is included and can be part of any situation considered. I have heard good things and this home & staff live up to the feedback. Very impressed nothing is too much trouble.

Upon visiting Mum after being out of the country for a few months, it was nice to see familiar faces greeting me like a family friend. The home was still a warm & friendly place. The only change was within the management team, which seemed to be running smoothly. When I took Mum out for the day and we returned it was nice to hear her say "I'm glad … Read moreto be home". Thank you to everyone involved.

The care home has been welcoming and friendly. All the staff in every area have been helpful and kind. The room has been pleasant and comfortable to stay in. The help with personal care has been very good when it has been needed. Extra help was needed, and given when there was a problem with my wound, the staff were very kind and got medical assist… Read moreance. The residents were also welcoming and friendly. The activities and pampering have been enjoyable. Hair and nails - very good. Lovely to go outside & see the planting and walk in the grounds. Mealtimes have been really good. Food & company were lovely.

My mother was well looked after and was very happy about how friendly and caring the staff were during her respite stay.

Living in another county, I only get to visit my mother at different times of the year, but on each visit I found the staff accommodating, and impressed with their ability to remember all the residents names! The rooms are services daily, and cleaning is a constant. However sometimes on arrival it can take several minutes to enter the building in n… Read moreobody is on reception and someone has been sitting just inside the doors unaware of us trying to enter. Overall it is a warm caring establishment and a joke can be shared with the staff too!

My father has to be taken to hospital the day after he became a resident. I cannot fault the way the care home staff dealt with this. He was reassured all the way and I had frequent phone calls to keep me updated. He was back in his new home the next day and able to start the settling in process. Whilst most residents seem to enjoy watching TC in t… Read morehe lounge it is nice that there is somewhere quiet that is available for him to sit and read his book, whilst still being in a communal area. I find this comforting to know that he is not isolating himself in his room.

Staff are kind and caring but often very stretched - more staff would be better on dementia floor. Management is good and responsive to any queries or concerns. Laundry service has improved, however cleaning is not always ideal e.g food under sofas in lounge for several days, residents toilet needs more frequent monitoring (hard to keep up!). Ove… Read morerall the experience is positive and my husband is happy and well looked after.