Canterbury House care home

This is a good care home however there are issues with staff shortages affecting the wait for personal care and the lack of a full time chef. Mum doesn't particularly like the food however I do understand that most residents prefer traditional meals. The carers are wonderful. However relatively well residents, like my mother, are often pushed to b… Read moree bottom of the list for showers and washes as staff are very busy. Mum loves all the staff and spends most of her time with them in preference to the other residents.

I have to say that Canterbury House feels like my mum's home now. I never worry about her after I have left. I cannot comment on the food but I know there have been problems with chefs. I think the menu needs to be basic food that older people like even if it doesn't sound fancy - casserole, roasts, nice homemade pies, and bread and butter pudding,… Read more apple crumble but made with good quality ingredients so that they have flavour and nutrition. Also I would like more bingo and quizzes, there is a lot of craft which my mum has never done. Also it would be nice if each say Wednesday a different person had a nice soak in the bath which is something they could look forward to. My mum is very particular and I think they are very patient with her. The lounge carpet could be cleaned more regularly perhaps overnight when they have left to go to bed. The air conditioning was rarely on during the summer and I had to buy a fan for my mum.

My mum has been in Canterbury House Care Home for 10 months now, and after her getting adjusted to being looked after, which was difficult as she'd been self sufficient before going in there, the care, support, facilities and the staff are excellent and go the extra mile for supporting mum. Can't recommend this home enough.

My husband had 2 weeks respite care at Canterbury House. I felt very confident in the staff's ability to look after him and manage his care, the assessment was very thorough. The environment was very clean and food was good. There were plenty of activities, but it always felt like a calm environment when I visited. Overall, I have been very happy t… Read morehat my husband has had a good experience for his first time in a residential care setting. Thank you!

Always a worry organising respite breaks for my wife and the worry about the care she would receive. No problems here, a wonderful, bright and happy environment, caring, professional staff. She couldn't be in better hands. A big thank you to everyone involved.

Sadly I have lost both my parents now this year, my Father in May and my Mother more recently in November. I must write to thank all the staff and management at the Canterbury House Care Home for all the love, affection, care and attention that they always gave to my Mum and Dad since they were residents in October 2021 right up to the time they p… Read moreassed away. Nothing was ever too much trouble for the staff, they were always very professional and so helpful especially when my Mother was receiving her dementia end-of-life care towards the end. I congratulate all the 'team' and really appreciate all that they did for my parents during their stay.

I have found this home and staff to be kind, respectful and caring, not only to residents but to visitors also.