Canterbury House care home

My mother was well looked after and was very happy about how friendly and caring the staff were during her respite stay.

Living in another county, I only get to visit my mother at different times of the year, but on each visit I found the staff accommodating, and impressed with their ability to remember all the residents names! The rooms are services daily, and cleaning is a constant. However sometimes on arrival it can take several minutes to enter the building in n… Read moreobody is on reception and someone has been sitting just inside the doors unaware of us trying to enter. Overall it is a warm caring establishment and a joke can be shared with the staff too!

My father has to be taken to hospital the day after he became a resident. I cannot fault the way the care home staff dealt with this. He was reassured all the way and I had frequent phone calls to keep me updated. He was back in his new home the next day and able to start the settling in process. Whilst most residents seem to enjoy watching TC in t… Read morehe lounge it is nice that there is somewhere quiet that is available for him to sit and read his book, whilst still being in a communal area. I find this comforting to know that he is not isolating himself in his room.

Staff are kind and caring but often very stretched - more staff would be better on dementia floor. Management is good and responsive to any queries or concerns. Laundry service has improved, however cleaning is not always ideal e.g food under sofas in lounge for several days, residents toilet needs more frequent monitoring (hard to keep up!). Ove… Read morerall the experience is positive and my husband is happy and well looked after.

My partner has been in Canterbury House since November 2021 but recently his condition (parkinson's and dementia) has deteriorated. The staff have all coped with him very well, they are caring, compassionate and very helpful. They keep me informed of any changes in his condition, and of any OP visits. The manager is very approachable and always hap… Read morepy to answer question and discuss his care needs. The whole staff are lovely to me when I visit and I am confident that my partner is in good hands is treated with respect. Very happy with everything at Canterbury House.

My 97 year old mother to Canterbury House six months ago, initially on respite after a hospital visit. Despite being incredibly anxious initially mother has settled well and is very proud of her room. She partakes of many of the activities arrange and particularly enjoys games and knit and natter group. She enjoys the food and eats well. Mum recent… Read morely told me that she finds all the care staff are good to her and treat her well. As a family, we are pleased with the way mum has settled in and is flourishing.

My mother moved into Canterbury House last year and this was her first Christmas here. I live abroad and was unable to get home but was delighted to say she had a wonderful time. There were many activities laid on and Mum was never on her own and felt part of a big family. The home always makes a fuss of the residents when it is their birthdays, wi… Read moreth gift and cake and as Mum's Birthday is in December, she had a double happy time. Thank you to everyone for their wonderful care.