Canterbury House care home

My 97 year old mother to Canterbury House six months ago, initially on respite after a hospital visit. Despite being incredibly anxious initially mother has settled well and is very proud of her room. She partakes of many of the activities arrange and particularly enjoys games and knit and natter group. She enjoys the food and eats well. Mum recent… Read morely told me that she finds all the care staff are good to her and treat her well. As a family, we are pleased with the way mum has settled in and is flourishing.

My mother moved into Canterbury House last year and this was her first Christmas here. I live abroad and was unable to get home but was delighted to say she had a wonderful time. There were many activities laid on and Mum was never on her own and felt part of a big family. The home always makes a fuss of the residents when it is their birthdays, wi… Read moreth gift and cake and as Mum's Birthday is in December, she had a double happy time. Thank you to everyone for their wonderful care.

The staff as usual were exemplary. The home was clean and inviting. I received a very warm welcome plus the offer of a drink almost immediately. All the residents looks happy and well care for and the atmosphere in the home was calm and inviting.

Family and friends are impressed with the home and facilities. The staff are consistently welcoming, helpful, polite, friendly and genuinely caring. The staff know your name and it feels homely and relaxed.

This is a good care home however there are issues with staff shortages affecting the wait for personal care and the lack of a full time chef. Mum doesn't particularly like the food however I do understand that most residents prefer traditional meals. The carers are wonderful. However relatively well residents, like my mother, are often pushed to b… Read moree bottom of the list for showers and washes as staff are very busy. Mum loves all the staff and spends most of her time with them in preference to the other residents.

I have to say that Canterbury House feels like my mum's home now. I never worry about her after I have left. I cannot comment on the food but I know there have been problems with chefs. I think the menu needs to be basic food that older people like even if it doesn't sound fancy - casserole, roasts, nice homemade pies, and bread and butter pudding,… Read more apple crumble but made with good quality ingredients so that they have flavour and nutrition. Also I would like more bingo and quizzes, there is a lot of craft which my mum has never done. Also it would be nice if each say Wednesday a different person had a nice soak in the bath which is something they could look forward to. My mum is very particular and I think they are very patient with her. The lounge carpet could be cleaned more regularly perhaps overnight when they have left to go to bed. The air conditioning was rarely on during the summer and I had to buy a fan for my mum.

My mum has been in Canterbury House Care Home for 10 months now, and after her getting adjusted to being looked after, which was difficult as she'd been self sufficient before going in there, the care, support, facilities and the staff are excellent and go the extra mile for supporting mum. Can't recommend this home enough.