Park Hall care home is praised by residents and relatives in a national survey

A care home in Stoke has been praised by its residents and their relatives and friends in a national survey on care standards.

Staff at Anchor’s Park Hall in Ubberley Road, Bentilee, were rated highly in the independent Your Care Rating survey run by Ipsos MORI.

The home performed above the national average in feedback from residents and relatives in four areas: Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life. 

Park Hall was given an overall rating of 927 out of 1,000 and 862 out of 1,000 by the residents and their families and friends respectively. Both scores were above the national averages of 893 for the residents’ survey and 852 for the family and friends’ survey.

The survey results come as Ipsos MORI publishes a poll which showed that Britons perceive care much more negatively than the residents living in care homes.

Only 26% of Britons thought care homes were a happy place to live while every resident at Park Halls said they were happy living there.

There was also a mismatch between public perception of how staff treated residents compared with the older people’s actual experiences: only 45% of Britons thought care home residents were treated with dignity and respect when, in fact, all of the residents living at Park Hall said carers treated them with kindness, dignity and respect. 

Melanie Fenton, Manager of Park Hall, which is rated Good by regulator The Care Quality Commission, said: “Our residents have really positive experiences in our care home, as this independent survey shows. We’re proud to have been praised for our care.

“While we’re really pleased with our scores, the survey helps us further improve our services by giving us direct feedback from residents and their loved ones.

“Families can see at a glance which care homes are committed to raising standards by taking part in this survey.”

Sheila James,79, who has lived at Park Hall for 14 months, said she is not surprised by the good survey results.

She said: “The staff are friendly and make sure I’m looked after. They are professional and caring but I can still have fun, laugh and joke with them, which makes me feel very at home and happy.

“I always enjoy my meals. There is always plenty of food and I can choose what I want to eat.

“I enjoy lots of activities here, such as the inflatable skittles and bingo with the other residents, the reminiscence sessions and painting and drawing in my room.”

For more information on Anchor’s Park Hall phone 0800 731 2020.