Residents' Council

Anchor’s ambition is to transform housing so people can have a home where they love living in later life. To do this, we work in a collaborative way with residents, both nationally and at a local level. We are committed to delivering a culture of resident involvement and a way of working that puts residents at the heart of our decision making.

Key to this is the Anchor Residents’ Council, which is made up of around 12 residents who work with us to improve or develop services and hold Anchor to account. Residents stay on the Council for three years, are a mixture of people living in our rented and homeownership developments and are from locations all around the country.

Key responsibilities

The key responsibilities of the Residents’ Council are:

• Consulting with Anchor on major initiatives to make sure they meet the needs of our residents
• Holding Anchor to account by:
  • Making sure we engage with and listen to the views of residents when making decisions that relate to our housing and support
  • Having oversight of Anchor business performance, identifying reviews and making sure all regulatory standards are met or exceeded
  • Working with Anchor to co-create our resident involvement strategy
  • Giving input to internal audit work relating to services to residents
     

Lead roles in other groups

A member of the Residents’ Council is elected to take the lead role in each of the following topics:

• Anti-social behaviour (ASB)
• Customer Service
• Diversity and Inclusion
• Homeownership 
• Property (including environmental issues)
• Tenancy Management
• Wellbeing 

Meetings are held every six weeks using video conferencing technology. Full face-to-face Residents’ Council meetings are held once a year, attended by Anchor’s Chief Executive and other senior colleagues. 

The Residents’ Council produces an annual report to the Board of Anchor. 

Members of the Residents' Council, and all the formal, resident led groups, will coordinate with local Anchor Residents’ Associations and individual residents, to make sure as many people’s voices and views are heard.

Find out more about the Residents' Council

For more information about the Residents' Council and to find out other ways you can have your say, please email [email protected].