Residents' Council

Anchor’s ambition is to transform housing so people can have a home where they love living in later life. To do this, we work in a collaborative way with residents, both nationally and at a local level. We are committed to delivering a culture of resident involvement and a way of working that puts residents at the heart of our decision making.

Key to this is the Anchor Residents’ Council, which is made up of up to 10 current residents who work with us to improve or develop services and hold Anchor Hanover to account.

Key responsibilities

The key responsibilities of the Residents’ Council are:

Consulting with Anchor on major initiatives to make sure they meet the needs of our residents
Working with Anchor to co-create our resident involvement strategy
Giving input to internal audit work relating to services to residents
The Council hold Anchor to account by:
- Making sure we engage with and listen to the views of residents when making decisions that relate to our housing and support
- Having oversight of Anchor business performance, identifying reviews and making sure all regulatory standards are met or exceeded

Lead roles in other groups

A member of the Residents’ Council is elected to take the lead role in each of the following topics:

Anti-social behaviour (ASB)
Customer Service
Equality, Diversity and Inclusion
Homeownership
Property
Tenancy Management
Wellbeing
Estate Management Leasehold

We also have members who head up specific relevant projects such as our Pathfinder Project and the Get Connected Project.

Full face-to-face Residents’ Council meetings are held at least two times per year. They are normally attended by either Anchor’s Chief Executive or Managing Director of Housing Operations. Further meetings are held as required using video conferencing technology.

The Residents’ Council will produce an annual report to the Board of Anchor and they have the power to request the attendance of other senior colleagues at their meetings.

Where Anchor housing locations have local Residents’ Associations, the members of the Residents' Council will coordinate with these groups and individual residents, to make sure as many people’s voices and views are heard.