Loading
Anchor Homes
    • Our properties
      • Properties for rent
      • What could my new home be like?
      • 24-hour peace of mind
      • What is included?
      • Properties for sale
      • What could my new home be like?
      • Our property management service
      • Our tenure types
      • Housing with care
      • Extra Care housing
      • Independent living
      • Retirement villages
      • What could my new home be like?
      • A lifestyle you'll love
      • Wellbeing and support
    • Anchor On Call emergency care
    • Our care homes
    • What could my new home be like?
    • Care home fees
    • Catering and making the most of mealtimes
    • Approach to wellness and activity
    • iPad technology in our care homes
      • Supporting your needs
      • Residential care
      • Dementia care
      • Respite care
      • Convalescence care
    • Chef of the Year
  • Guides & support
    • News & events
    • News
    • Community events
    • Anchor's blog
  • About Anchor
  • Contact us
  • Existing residents
    • Call free on

      0800 731 2020

      Mon-Fri (8am-6pm)

      Sat (8am-4pm)

    National Care Forum logo
  • Individual
  • Careers
  • Professionals
  • Media
  • Investors
Anchor Homes
  • Individual
  • Careers
  • Professionals
  • Media
  • Investors
  • Home
  • Existing residents
  • Residents' Council

Residents' Council

Anchor’s ambition is to transform housing so people can have a home where they love living in later life. To do this, we work in a collaborative way with residents, both nationally and at a local level. We are committed to delivering a culture of resident involvement and a way of working that puts residents at the heart of our decision making.

Key to this is the Anchor Residents’ Council, which is made up of up to 10 current residents who work with us to improve or develop services and hold Anchor Hanover to account.

Key responsibilities

The key responsibilities of the Residents’ Council are:

  • Consulting with Anchor on major initiatives to make sure they meet the needs of our residents
  • Working with Anchor to co-create our resident involvement strategy
  • Giving input to internal audit work relating to services to residents
  • The Council hold Anchor to account by:
    • Making sure we engage with and listen to the views of residents when making decisions that relate to our housing and support
    • Having oversight of Anchor business performance, identifying reviews and making sure all regulatory standards are met or exceeded

Lead roles in other groups

A member of the Residents’ Council is elected to take the lead role in each of the following topics:

  • Anti-social behaviour (ASB)
  • Customer Service
  • Equality, Diversity and Inclusion
  • Homeownership 
  • Property
  • Tenancy Management
  • Wellbeing 
  • Estate Management Leasehold

We also have members who head up specific relevant projects such as our Pathfinder Project and the Get Connected Project. 

Full face-to-face Residents’ Council meetings are held at least two times per year. They are normally attended by either Anchor’s Chief Executive or Managing Director of Housing Operations. Further meetings are held as required using video conferencing technology.

The Residents’ Council will produce an annual report to the Board of Anchor and they have the power to request the attendance of other senior colleagues at their meetings.

Where Anchor housing locations have local Residents’ Associations, the members of the Residents' Council will coordinate with these groups and individual residents, to make sure as many people’s voices and views are heard.

Residents' Council meeting minutes

You can find summary minutes from the most recent Residents' Council meetings below:

  • May 2021

Find out more about the Residents' Council

For more information about the Residents' Council and to let us know you are interested in getting involved please email [email protected]

Related information

  • Resident involvement

    Resident involvement

    Find out about the different ways you can get involved in shaping policies and improving the performance of services provided to residents across Anchor.

  • Independent Customer Complaints Panel

    Independent Customer Complaints Panel

    The Independent Customer Complaints Panel is made up of residents from rented and leasehold locations and can provide an impartial view on how a complaint has been handled by Anchor.

  • Anchor's Lesbian, Gay, Bisexual and Trans Group

    Anchor's Lesbian, Gay, Bisexual and Trans Group

    Our Lesbian Gay Bisexual & Trans (LGBT) Group aims to tackle concerns that moving into sheltered housing or a care home as an older LGBT+ person may be a lonely or isolating experience.

  • Scrutiny Panel

    Scrutiny Panel

    The Scrutiny Panel is made up of engaged residents whose role is to ask the questions, review the services and make recommendations to improve the services provided by Anchor.

This website uses cookies which track activity so that you get the best possible experience. By continuing to use this website we will assume you are happy and cookies will be set. You can change your cookie settings at any time.

 

Contact

Call free on:

0800 731 2020

Mon-Fri (8am-6pm)

Sat (8am-4pm)

Contact us

Newsletter

Sign up for our free monthly email newsletter

Award winning

 

View our rating on carehome.co.uk - Top 20 care home group award 2021 Paws Award Laing Buisson Best Residential Care Provider 2020

 

© 2022 Anchor Hanover Group

  • Terms and Conditions
  • Privacy Policy
  • Accessibility
  • Modern Slavery and Human Trafficking Policy
  • myHR staff portal
  • Facebook
  • Twitter
  • Instagram
  • Youtube

Login to Anchor

  • Favourites
  • Existing residents

Looking for a new home with Anchor? Register for a website account to save your favourite properties.

Enter your email address or username.
Enter the password that accompanies your email address.
Register now
Forgotten your password? Click here to reset

Residents can securely access your rental and leaseholder account details through MyAccount.

Access MyAccount

Property Finder

View properties via county

Share this page...

Share via social media

  • Facebook
  • Twitter
  • Whats App
  • Facebook messenger
  • Email

Search Anchor

Looking for property contact details? Use our property phonebook