Resident communication options

We have a number of options to help make it easier for Anchor residents to access communications from us. 

Let Anchor know your communication preferences

The first step is to contact your local manager.

They can help to set your communication preference on our system to the text service provided by Relay UK that turns phone conversations into text (or vice versa) if you’re D/deaf or have a speech or hearing impairment. You can also discuss with them your preferences around receiving emails and letters.
 
If you’re partially-sighted, ask your local manager if you’d like them to arrange for you to receive the majority of communications from us in large print or Braille.  

Regular publications

A number of our publications are available on our Resident Publications webpage electronically, in formats which allow the font size to be increased or read using screen-reader software.

Local newsletter 

If a local newsletter is produced for your location, your local manager can provide a large print or electronic version of it if either of those versions would be more accessible for you. 

Life magazine 

If you’ve registered for your communications from us to be in large print, you’ll be sent an A4 large print version of the magazine when it’s issued.  
 
Or, you can register to receive an audio CD version of Life, our resident magazine, by speaking to your local manager. Each time there’s a new edition published, you’ll receive an audio CD and accompanying large print version. We also publish the latest audio version on our Resident Publications webpage too.

Translations

You can request certain communications from us in a different language or in Braille. If you, or someone else requires this service, please let your local manager know. 

Other ways to get in touch

If you don’t have a local manager and wish to discuss or request any of the options above please get in touch with our Customer Experience Hub on 0800 731 2020 or by using the form on our Contact page.