Guides and support

Living well in your home

Guide to housing locations with guest rooms

Living well in your home

Many Anchor locations offer a guest room that can be used by Anchor residents. You can see a list of locations that offer guest rooms here.

Anchor’s Lesbian, Gay, Bisexual and Trans Group

Living well in your home

Our Lesbian Gay Bisexual & Trans (LGBT) Group aims to tackle concerns that moving into sheltered housing or a care home as an older LGBT+ person may be a lonely or isolating experience.

Guide to MyAccount

Living well in your home

MyAccount allows Anchor residents to securely access their personal information online, including rental and leaseholder account details.

Customer relations, complaints and feedback

Living well in your home

We pride ourselves on delivering a first class service, but occasionally we could do better. Our Customer Relations team want to hear about your experiences.

Meeting your changing needs

Living well in your home

Anchor understands the challenges we all face as we get older. As a valued customer you can be assured that should your needs change in future we will be on hand to offer you help and advice.

Energy saving light bulbs explained

Living well in your home
Energy

Anchor’s Energy team have written this information to explain the key differences between the types of energy saving light bulbs available and help you decide which are the best for you.

Energy efficiency

Living well in your home

At Anchor we are committed to responsible energy management, reducing energy costs for our customers and minimising our environmental impact.

Winter home maintenance and preparing your home

Living well in your home

Click here to view some helpful home maintenance tips from Anchor to help you prepare your home for winter and avoid the cold.

Language support service

Living well in your home

Anchor utilizes the skills of our diverse workforce to provide a language support service to help improve communication with our customers who don’t speak English as a first language.

Pet friendly

Living well in your home

At Anchor we recognise that pets provide companionship, comfort and love, and therefore have a ‘pet friendly’ policy that covers all of our rented retirement housing and care homes.