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  • Neighbour disputes and anti-social behaviour

Neighbour disputes and anti-social behaviour

Anchor believes that all residents are entitled to enjoy their home in peace free from dispute and anti-social behaviour.

This page explains what to do if you have a neighbour dispute or are experiencing anti-social behaviour from others.

We have worked with our Scrutiny Panel (a group of residents whose job it is to scrutinise areas of Anchor service) to create this page and the resident helpsheets which provide advice and explain how we deal with neighbour disputes and anti-social behaviour.

Living in a communal environment means that small things you do can really help maintain good relations with your neighbours, the helpsheet below explains the things you can do.

Being Neighbourly helpsheet (updated Oct 2021)

Blurry peopleAnti-social behaviour

We recognise that anti-social behaviour may occur and that this can seriously affect the quality of a person’s life.

Similarly, we also recognise the need to protect our colleagues from these behaviours, along with visitors to our locations and contractors doing work on our behalf.

This helpsheet provides an outline of what may constitute anti-social behaviour and what we will do if you let us know about a problem.

Download Anchor's Anti-Social Behaviour Helpsheet (updated Oct 2021)

When we deal with a report of anti-social behaviour we take this seriously and have procedures in place for the recording, monitoring and tracking of anti-social behaviour cases.  Where an investigation finds that there is a case of anti-social behaviour we will take action proportionate to that behaviour. 

Letting us know you have a problem

If you need to make a report of anti-social behaviour, please contact your location manager in the first instance. 

If you do not have a location manager, then you can contact our Customer Relations team;

Email the team

Email: [email protected]

Write to the team

Customer Relations
2 Godwin Street
Bradford
BD1 2ST

Call the team

0345 602 5516 (Monday to Friday 8am - 6pm)

Related information

  • Customer relations, complaints and feedback

    Customer relations, complaints and feedback

    We pride ourselves on delivering a first class service, but occasionally we could do better. Our Customer Relations team want to hear about your experiences.

  • Independent Customer Complaints Panel

    Independent Customer Complaints Panel

    The Independent Customer Complaints Panel is made up of residents from rented and leasehold locations and can provide an impartial view on how a complaint has been handled by Anchor.

  • Scrutiny Panel

    Scrutiny Panel

    The Scrutiny Panel is made up of engaged residents whose role is to ask the questions, review the services and make recommendations to improve the services provided by Anchor.

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0800 731 2020

Mon-Fri (8am-6pm)

Sat (8am-4pm)

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View our rating on carehome.co.uk - Top 20 care home group award 2021 Paws Award Laing Buisson Best Residential Care Provider 2020

 

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