We produce a selection of publications to keep our customers up-to-date with what’s happening across Anchor. Customer feedback plays a key role in the design, style and content.
Our rental and leasehold/freehold customer handbooks provide new customers with all the information they may need to know about their new home. Your customer handbook should always be read alongside your tenancy agreement/lease/transfer document. You can read the current handbooks here:
Life, our customer magazine, is sent out twice a year. The publication is split into three sections:
- Anchor Hanover updates – information and updates about changes within Anchor Hanover that may affect customers
- Community and involvement - all about customers and how you can get involved in Anchor Hanover activities
- Outside of Anchor Hanover - what's happening in the wider world that might affect or be of interest to customers
Feedback from customers helps to shape how the newsletter looks and what is included.
Anchor’s Customer Impact Report
Anchor’s Customer Impact Report details some of the ways we put customers at the heart of everything we do.
If you have a question about an aspect of our service, either speak to your manager or contact the Customer Centre on 0800 731 2020.
We welcome feedback on all of our customer publications. Tell us what you think using our online contact form.
Customer Annual Reports
Our customer annual reports give a summary of how well we’ve delivered our services in the last 12 months and some of the improvements we’ve made since last year. We produce an individual report for our rental customers and one for our leasehold/freehold customers.
Customers were involved in helping to decide the content as well as the look and feel of the reports. We’ve tried to take the parts of the legacy reports that customers liked and build those into the style of report we've produced for Anchor Hanover.
This year there are four versions of the reports (a home ownership version for legacy Anchor and legacy Hanover and a rented version for both). This is because for eight months of 2018-19 we were still separate organisations and the data reflects the fact integration was in the early stages between December 2018 and March 2019.