Coles House

Anyone aged 55 or over can apply for an Anchor property. 

Property options will depend on your circumstances and what’s available.

If this location is showing immediate availability it means there is a vacancy and you may be able to move in straight away. However, due to the popularity of our locations, many have a waiting list, with properties allocated based on a number of factors (see frequently asked questions).

1. Make an enquiry
   To start your enquiry, simply click the “Enquire now” button where you’ll be given the option to complete an online enquiry form or to call us on the number provided.
    
2. Choose your home
   We’ll send you information about the location(s) you’re interested in, including details of current vacancies and any waiting list(s). If you'd like to visit, you’re welcome to contact the local manager who’ll be happy to show you around in person. If you’d prefer, we can also offer virtual viewings using technology to support your decision-making, where this is possible.
    
3. Complete an application
   Once you’ve decided that a location is right for you and that you’re eligible, you’ll need to apply for a property by calling our Customer Centre on 0800 731 2020. Or visit your chosen location where the manager will take your application. In either case, we’ll take you through the process in person.
    
4. Next steps
   Where there’s a vacant property and no waiting list, you’ll be able to view it and may be able to move in immediately. However, due to their popularity, many locations have a waiting list. 
   
   Once we receive and have processed your application, you’ll receive a letter confirming that you’re on the waiting list for your chosen location(s) and advising you on what you can expect next.
   
   Your application will be held on the waiting list in date order. Note that we may need to offer a property to someone who’s applied after you and has a priority need for housing (see frequently asked questions).

Below are some frequently asked questions to help you apply to live with us: 

Which locations can I apply for?
You can apply to live in any of our properties throughout England.

How many locations can I apply for?
You can apply for up to five retirement housing for rent locations. However, make sure you only apply for locations that you're interested in as you can only refuse up to three offers before your application is closed for all locations.

What does immediately available mean?
If this location is showing immediate availability it means there is a vacancy ready for someone to move into straight away. Due to the popularity of our locations, many have a waiting list, with properties allocated based on a number of factors.

How do you allocate properties on the waiting list?
We’ll put your application on the waiting list in date order however there are several other factors that need to be taken into account:

• We’re obliged to offer some of our empty properties to local authorities - this varies from location to location
• When we do let from our own waiting list then we initially seek to offer properties to: 
  • our own tenants and leaseholders who are seeking a transfer, subject to living with Anchor for at least 12 months, adhering to our tenancy agreement, and having an up-to-date rent account. Existing residents receive only one priority move with Anchor.
  • an applicant with a priority need for housing. This may include someone who urgently needs a specially adapted property.

We aim to make the best use of our properties by matching the size of an applicant’s household to the size of the property and those with a better match will be offered a property first.

How long will I have to wait for a property?
We can let you know how many people are on the waiting list for location(s) you’re interested in as well as how many properties we’ve let to applicants on the waiting list in the past 12 months.

However, we’re unable to give you an exact timeframe for how long it will take to be offered a property. Timings will depend on the waiting list and a property becoming available.

Can I take a tour of the location?
Yes, the local manager will be happy to show you around, although you may not be able to see inside properties if they’re occupied.  If you'd like to visit, please contact the local manager using the number provided on enquiry.

If you’d prefer, we can also offer virtual viewings using technology to support your decision-making, where this is possible.

The local manager will provide important local information such as public transport options, car parking and scooter storage, social activities taking place, alongside room dimensions and what furnishings you can expect.

They can also help you to complete an application if required.

In many of our locations we welcome applicants on the waiting list to join in social activities so you can make friends before you make a move.

I’ve also applied to my local authority – can I still apply for an Anchor property?
Yes. We work with a large number of local authorities. If you also apply to a local authority, you may increase your chances of finding a property. For more information, contact your local authority’s housing department.