Everyone at Anchor shares a passion for supporting residents in whatever way they need us, this is never more prominent than in the beating heart of our organisation: our customer centre. 

We openly support each other in an environment where there’s always someone who will go out of their way to offer help and advice because caring for others is a core part of our work and who we are. This doesn’t just mean caring for our residents but our colleagues too. 

A career with a clear purpose

In our customer centre we have 9 teams all working towards the same goal where older people can love living in later life. See where you can fit in below or check out our customer service apprenticeship scheme and gain your level 2 qualification.

Customer Enquiries 
We are the first point of contact for people enquiring about living with Anchor

Customer Service – Rented Housing
We provide administrative and lettings tenancy support to rented housing customers.

Customer Service – Home Ownership
We provide administrative support to leasehold customers, next of kin and solicitors during the sale of a leasehold property.

Application Assessment Team 
We ensure anyone living with us is appropriately housed so our communities remain safe.

Customer Relations
We log and track all types of customer feedback and support colleagues in their responses.

Customer Debt Recovery
We’re responsible for managing high-risk, rental arrear cases for current and former customers. 

Payment Advice
We’re responsible for dealing with customer credit and arrears  for home ownership and retirement properties.

Customer Service Support
We provide general administrative support to all colleagues in the most effective and cost-efficient way.

Anchor On Call
We provide 24/7 support service to over 29,000 properties providing advice, repairs, and emergency assistance.

Resource Planning
We provide the customer services function with a forecasting and scheduling service, as well as a wide range of reporting and MI.