Customer Services Roles at Anchor

As an individual, you provide the answers. Together, we enrich lives.

Join our dynamic team at the Anchor Customer Experience Hub and embark on a career that's not just a job.

At Anchor, we believe in the power of exceptional customer service. Join our Customer Experience team and immerse yourself in a dynamic environment where each day is engaging and unique. Our fast-paced roles offer opportunities to expand your skillset and make a real impact, with the satisfaction of exceeding customer expectations.

We’re committed to your growth and development. The Customer Experience team is a place to thrive, offering learning and advancement opportunities to help you reach your full potential. Whether you aim to climb the career ladder or explore new horizons within the organisation, we support your aspirations.

A customer service career with a clear purpose

In our Customer Experience Hub we have a range of teams all working towards the same goal where older people can love living in later life. Find out more about them below:

First Contact Resolution Team - The first point of contact for people enquiring about living with Anchor.
Lettings Team - Provide administrative customer service and lettings tenancy support to rented housing customers.
Application Assessment Team - Ensure anyone living with us is appropriately housed so our communities remain safe.
Customer Experience Support - Provide general administrative support to all colleagues in the most effective and cost-efficient way.
Customer Relations - Log and track all types of customer feedback and support colleagues in their responses.
Anchor On Call - Provide 24/7 support service to over 29,000 properties providing advice, repairs, and emergency assistance.
Resource Planning - Provide the customer services function with a forecasting and scheduling service, as well as a wide range of reporting and MI.

Job roles within the Customer Experience Hub

Key roles in each of these teams include:

Customer Experience Advisor

Our Customer Experience Advisors are responsible for handling all contact from new and existing customers, both internal and external, regarding Anchor services.

Customer Experience Team Leader

Our Customer Experience Team Leader drives success by conducting quality checks, providing ongoing coaching, and championing continuous development. They celebrate achievements, expertly prioritise workloads, coordinate resources, and manage performance challenges - all while keeping our team motivated and engaged.

Customer Experience Team Manager

The Customer Experience Team Manager drives exceptional customer service, leads and motivates a multifaceted team, and ensure alignment with business objectives. They enhance processes, manage resources, and support team development. Additionally, they manage external client relationships to ensure compliance and contractual obligations.

Development opportunities

We also offer a customer service apprenticeship scheme supporting colleagues to gain their level 2 qualification.

If you're ready for a career that's more than just a job, Anchor is the place for you. Join our Customer Experience family and embark on an exciting and rewarding journey. Your future starts here.

See our current Customer Experience roles