Customer services

Join our dynamic team at the Anchor Customer Experience Hub and embark on a career that's not just a job.

At Anchor we believe in the power of exceptional customer service. As a member of our Customer Services team, you'll find yourself at the heart of a diverse and dynamic environment. Each day brings fresh challenges, making your work engaging and far from routine.

Our fast-paced, ever-evolving roles offer a chance to make a real impact while continuously expanding your skillset. Your dedication to delivering top-notch service will be rewarded with the satisfaction of exceeding customer expectations and the knowledge that your work matters.

But the journey doesn't stop here. We're committed to your growth and development. The Customer Experience Hub is not just a place to work; it's a place to thrive. We provide opportunities for learning and advancement, helping you reach your full potential. Whether you're looking to climb the career ladder or explore new horizons within the organisation, we're here to support your aspirations.

If you're ready to join a team where no two days are the same, then Anchor is the place for you. Come be a part of our Customer Experience family and experience a career that's not just a job, but an exciting and rewarding journey. Your future starts here.

A career with a clear purpose

In our Customer Experience Hub we have 9 teams all working towards the same goal where older people can love living in later life. See where you can fit in below or check out our customer service apprenticeship scheme and gain your level 2 qualification.

Customer Enquiries 

We are the first point of contact for people enquiring about living with Anchor

Customer Service – Rented Housing

We provide administrative and lettings tenancy support to rented housing customers.

Customer Service – Home Ownership

We provide administrative support to leasehold customers, next of kin and solicitors during the sale of a leasehold property.

Application Assessment Team 

We ensure anyone living with us is appropriately housed so our communities remain safe.

Customer Relations

We log and track all types of customer feedback and support colleagues in their responses.

Customer Debt Recovery

We’re responsible for managing high-risk, rental arrear cases for current and former customers. 

Payment Advice

We’re responsible for dealing with customer credit and arrears  for home ownership and retirement properties.

Customer Service Support

We provide general administrative support to all colleagues in the most effective and cost-efficient way.

Anchor On Call

We provide 24/7 support service to over 29,000 properties providing advice, repairs, and emergency assistance.

Resource Planning

We provide the customer services function with a forecasting and scheduling service, as well as a wide range of reporting and MI.