Working in Customer Services at Anchor

Dylan Waddell

Advisor in the On Call team

As a member of Anchor’s On Call team I've had the privilege of being on the frontline, assisting individuals in their most vulnerable moments. Every day I witness the positive impact our services have on the lives of our residents and their families. I feel like I'm making a real difference to the wellbeing of our residents and making each day a little easier. Working in a fast-paced environment I've honed my problem-solving skills and the ability to stay calm under pressure. But what truly sets this role apart is the opportunity for personal and professional growth, which is amplified by being part of a diverse and inclusive team. In addition to handling emergency calls, I've been able to develop and take on different tasks within the team. I feel that individual strengths are recognised and I've had opportunities to support projects, mentor others and contribute to our collective success. If you're driven by compassion, possess excellent communication skills, and thrive in a dynamic and diverse environment, I wholeheartedly recommend considering a career with our On Call team. Together, we make a difference every single day, and I guarantee you won't find a more rewarding and impactful profession elsewhere.

Gemma Crooke

Customer Relations Advisor

I began my carer within Anchor working as an apprentice and after six months, I was offered the opportunity to become a full-time employee with Anchor in the Customer Enquiries team. I really enjoyed being part of Customer Enquiries and being one of the first people new customers speak to when they start their journey with Anchor. In March 2023, with the full support of my team and managers, I had the opportunity to move to the Customer Relations Team. This has given me the opportunity to really put into practice the skills that I accrued during my time in Customer Enquiries, as well as broaden my knowledge of Anchor and the various parts of the business that make it such a great place to work. My new role is very fulfilling, I enjoy speaking with residents and helping improve their experience within Anchor. My new team has also helped my transition go seamlessly offering me nonstop support and guidance. I really appreciate the flexibility I get working in my current and previous teams, having the opportunity to work in the office as well as at home provides with me with a positive work life balance.

Salah Rashid

Team Leader in the First Contact Resolution Team

Anchor is a very inclusive organisation with plenty of opportunity for progression and I have found the staff to be very supportive. At the moment I work as a Team Leader in the First Contact Resolution Team, prior to this I was a Customer Services Advisor and before that I was an apprentice. I absolutely love my role and job responsibilities - I was encouraged by my manager and peers in the workplace to apply for this role and have enjoyed every moment of managing a team of advisors. I am very grateful for the flexibility in my role and working hours as I work full time at the moment. Anchors refer a friend scheme is a great opportunity and demonstrates how broad the opportunities of access are within our organisation. I feel everyone has a voice at work and everyone has information to hand and knows where to go when facing a challenge - this helps us work efficiently as a team. I feel empowered to support my team and colleagues to do the same and have equal opportunities. I would highly recommend Anchor as a great place to work and where you can develop your career further. Job satisfaction is something I can confirm here at Anchor - I feel happy coming to work and am constantly in the mood to improve and progress.

Zubair Ahmed

Customer Services Advisor in the Lettings team

I started with Anchor in July 2020 as an Apprentice. Throughout my apprenticeship I was given the support and opportunity to develop myself which progressed into learning the Customer Services Lettings advisor role. I successfully secured a Lettings Advisor role which has given me the opportunity to take on more responsibility, opened up a multitude of different workstreams which keep my role varied, interesting and enjoyable. I find my role in Customer Services is hugely rewarding and I take pride in delivering excellent customer service. This ultimately leads to me being involved in supporting our residents to live happy and rewarding lives. The skills that I have learnt during my apprenticeship have given me the confidence to problem solve, think on my feet and plan and organise my daily workloads. As Anchor provided me with a great development platform and I was able to progress from an apprentice to a Lettings advisor, I am now on my journey to develop my career further. Overall, I would highly recommend looking into the different opportunities available at Anchor as well as the rewards and benefits provided by the organisation.