Housing Services

A career within Housing Services at Anchor is all about providing older people with independence and security within a happy community. Residents live independently, within their own properties, but with the added benefits of access to support, facilitating their continued independence. 

We offer retirement properties at over 1,500 housing locations across the country and manage 54,000 homes for the over 55s altogether across Anchor.

Also known as retirement housing, sheltered housing and independent living, our ambition across all of our housing locations is to create homes where everyone can love living in later life. If you share that passion and commitment, Anchor is a great place to build your career.

Working with different individuals every day, a job in housing is incredibly varied, no two roles and no two days are the same.

Our housing portfolio

Whether you’re working out in the field, based in one of our communities, or managing teams that are, our housing portfolio is varied and is predominantly split into:

• Home Ownership - residents either own or part own their property
• Rented - residents rent their property from us, and cannot buy it
• Extra Care - residents rent their property from us, but with the added benefit of care and support from an on-site team of professionals when they need it

Our Housing Operations team

Our Housing Services team ensures quality living experiences for residents at a local level. Overseeing Location Managers, Area Managers support multiple locations. Our Operations Managers ensure efficient service delivery across the board. The Head of Housing Services and the Director of Housing Services lead strategic planning and overall management, driving excellence throughout our housing services.

Location Manager roles 

With over 1,500 housing locations, our Location Managers make up a big part of our Housing Services Team and play a vital role by supporting the residents across our extensive housing portfolio. 

This varied role includes managing resident properties and communal areas, tenancy matters, and resident relationships. Key duties include handling rent accounts, addressing anti-social behaviour, ensuring repairs, and managing budgets. They support residents' independence and promote community inclusion through effective communication and collaboration with external agencies.

All Location Managers benefit from a great induction process and training opportunities, to give them the skills and confidence they need to support their residents as required.  

As the role of a Location Manager at Anchor is varied and incorporates many interchangeable skills, we do look out for those who have experience from different industry areas such as hospitality and retail. 

On-site support roles

At Anchor, our on-site support teams are essential in maintaining a clean, organised, and welcoming environment. 

• Cleaners ensure hygiene and comfort in all areas
• Support Assistants provide daily assistance to residents
• Receptionists/Administrators manage front desk duties and administrative tasks, ensuring smooth and efficient operations for residents and colleagues

Housing Operations support teams

We also have a number of teams that sit within Housing Operations that focus on providing high level and specialist support to colleagues and residents:

• The Community Safety Team works to ensure all residents are safe and live free from abuse, anti-social behaviour and can enjoy their homes.
• The Housing Operations Support Team deals with all aspects of the resale of existing Anchor properties, preparing sellers and purchasers information packs, dealing with solicitors and managing enquiries from all parties throughout the sales process.  
• The Customer Accounts Team is a small specialised operational team which manages complex arrears cases once Location Managers have exhausted the initial arrears process.
• The Financial Inclusion Team is a team of specialist advisors dispersed around the country dedicated to supporting Anchor applicants, customers and colleagues. The team offer free and impartial advice as well as practical assistance on a range of topics.

Join Anchor to build your career in creating and maintaining exceptional living environments for older people, with diverse roles in Housing and Support Services.

See our current Housing Services roles