Housing Services

Building homes together

A career within Housing Services at Anchor is all about providing older people with independence and security within a happy community. Residents live independently, within their own properties, but with the added benefits of access to support, facilitating their continued independence.

We offer retirement properties at over 1,500 housing locations across the country and manage 54,000 homes for the over 55s altogether across Anchor.

Why choose a career in housing services?

Also known as retirement housing, sheltered housing and independent living, our ambition across all of our housing locations is to create homes where everyone can love living in later life. If you share that passion and commitment, Anchor is a great place to build your career.

Learn more about who we are, including our values.

Teams in our Housing directorate

Housing Operations Team

The Housing Operations team manage and maintain properties, support residents’ day-to-day needs, and create safe, comfortable, and well-run living environments. The team operates both on-site at individual properties and through centralised support functions, focusing on property management, resident welfare, safety, and financial support services.

Their work spans hands-on property care to strategic leadership, ensuring smooth operations and excellent resident services.

Location Manager jobs

With over 1,500 housing locations, our Location Managers make up a big part of our Housing Operations Team and play a vital role by supporting the residents across our extensive housing portfolio.

Learn more about the role of a Location Manager at Anchor.

On-site support roles

Ensuring our locations are well maintained, clean, organised and welcoming are teams of colleagues providing range of essential services. Roles in on-site housing support include:

Cleaners
Housing Support Assistants
Receptionists and Administrators.

Customer Experience Team

The Anchor Customer Experience Hub is a fast-paced, dynamic environment where every day brings new challenges and opportunities to make a meaningful impact. The team handles all kinds of customer interactions - from initial enquiries to ongoing support - ensuring that customers receive timely, effective, and compassionate assistance.

Working in the Anchor Customer Experience Hub means joining a supportive, engaging, and purpose-driven team dedicated to delivering outstanding service for older people. It offers varied roles, from frontline advisors to team managers, with clear paths for personal and professional growth.

Housing Support Team

Our Housing Support team plays a vital role in helping residents maintain their homes and ensuring safe, well-managed communities. Whether your strength is in financial management, legal processes, or community safety, you’ll be part of a supportive team dedicated to solving complex problems and providing essential help to Anchor residents.

Team focuses in Housing Support:

Community safety
Property resales
Customer accounts
Financial inclusion.

Villages and Independent Living Team

Anchor Villages create vibrant, modern retirement communities with exceptional facilities and a friendly atmosphere. Whether you love hospitality, hands-on maintenance, promoting wellness, or supporting smooth operations behind the scenes, there’s a place for you in Anchor’s Villages team.

Current opportunities in our Housing directorate

Join Anchor to build your career creating and maintaining exceptional living environments for older people in our housing services teams.

See our current Housing Services roles

Debbie - Location Manager

I’ve just marked my 10 years at Anchor and can honestly say that I enjoy the job now just as much as I did the first day I started in post. I embrace Anchor’s core values and always want to do the best for the residents. I enjoy everything about the job and just absolutely love seeing residents when they first move in to when they are settled. I always put a Welcome to your new home sign on the door of every new resident which always makes them smile. I have excellent contacts in the local community which I can draw on to bring different entertainment for the residents e.g. Therapy ponies, local entertainment, circus, alpacas, local college to name a few. Here is to another 10 years making a positive difference!