Housing Services

A career within Housing Services at Anchor is all about providing older people with independence and security within a happy community. We offer properties at over 1,500 locations across the country and manage 54,000 homes for the over-55s.

Residents live independently, within their own properties, but with the added benefits of access to local, regional and national support to facilitate their continued independence.

Residents often enjoy the benefit of communal facilities, such as a shared lounge and gardens, and there is the chance to enjoy being part of a wider community with their neighbours.

An engaging career

At the heart of all we do are great people making sure that everything runs smoothly.

Also known as retirement housing, sheltered housing and independent living, our ambition across all of our housing locations is to create homes where everyone can love living in later life. If you share that passion and commitment, Anchor is a great place to build your career.

Working with different individuals every day, a job in housing is incredibly varied, no two roles and no two days are the same.

All roles in Housing Services at Anchor share the same four priorities:

• Professional - Understands role purpose and boundaries, maintains skills through relevant qualifications and personal development. Has commercial acumen and learns from others.
• High performing - Under effective leadership, focuses on accountability, improved performance and excellence in service delivery. Working at pace and to a high standard every time.
• Change enabling - Embraces change, new ways of working and new technology. Looks for ways of bringing new methods and practices to benefit customers through innovation and collaboration.
• Customer and resident centric - Always puts them first. Designs, develops and delivers services by fully understanding current and future customer need.

Our Housing Services teams

We’re an empowered and motivated team made up of: 

Housing Operations

Working out in the field, either based in one of our communities, or managing teams that are, our housing portfolio is varied and includes:

• Home Ownership properties - residents either own or part own their property
• Rented properties - residents rent their property from us, and cannot buy it
• Extra Care properties - residents rent their property from us, but with the added benefit of care and support from an on-site team of professionals when they need it

Housing Operations Support Teams

We have a number of teams that sit within Housing Operations that focus on providing high level and specialist support to colleagues and residents:

Community Safety Team 

The Community Safety Team work to ensure all residents are safe and live free from abuse, anti-social behaviour and can enjoy their homes. The team are specialists in safeguarding, anti-social behaviour and complex housing management issues and provide support and guidance to colleagues and residents. They also work with other agencies to sustain communities and provide a safe environment for those who love living in later life.

Housing Operations Support Team 

Our Housing Operations Team deals with all aspects of the resale of existing Anchor properties, preparing sellers and purchasers information packs, dealing with solicitors and managing enquiries from all parties throughout the sales process.  The team also handle lease extensions, subletting requests and manage waiting list for our developments where appropriate. 

In addition to resales the team support Homeownership colleagues throughout the business and undertake other administrative support functions.

The Customer Accounts Team

The Customer Accounts Team is a small specialised operational team which manages complex arrears cases once Local Managers have exhausted the initial arrears process.  Many of the rented, homeownership and extra care cases we manage result in legal proceedings and the team work closely with internal and external legal teams and the court system. The team manage both current and former arrears cases.

Financial Inclusion Team

The Financial Inclusion Team is a team of specialist advisors dispersed around the country dedicated to supporting Anchor applicants, customers and colleagues. The team offer free and impartial advice as well as practical assistance on a range of topics including benefit entitlement and claims, saving money on utilities and money management. They also refer people to other sources of support for regulated advice such as debt and private pensions. This support is delivered primarily over the phone but they also visit Anchor housing estates to provide drop-in advice sessions and face-to-face information.