17 Feb 2016
Norton House care home in Westminster has been praised by its residents in a national survey for the care they receive.
The results from the Your Care Rating survey found Anchor’s Norton House in Arneway Street performed above the national average.
Your Care Rating – the country’s largest and most authoritative survey of care home residents - awarded an overall performance rating (OPR) for Norton House 894 out of 1,000. The national average was 878 out of 1,000.
Now in its fourth year, the survey gives residents a voice, putting their care at the heart of understanding more about how well care homes perform. More than 20,000 residents in 963 care homes across the UK took part.
Each care home was given an overall score based on resident feedback across four broad themes: Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life.
Norton House was praised by the residents, scoring highly in the following: 97% said the home was a safe and secure place while all residents agreed that staff understand them as an individual 100%.
Norton House Manager Felicia Imafidon said: “It’s great our residents value the care they receive here. Most of our scores across the four themes are really positive, which shows that life for our residents is happy and fulfilling.
“While we’re really pleased with our scores, we obviously want to get even better and the survey helps us do that by giving us direct resident feedback.
“Families can also see at a glance which care homes are committed to raising standards and being transparent as they take part in the survey.
“Every care home resident should be able to speak up about their care and this is what the Your Care Rating survey does – it gives them a voice.”
Resident Deidre Cuthbertson, 93year old, who has lived at Norton House for 8 years, said: “I wanted to fill out the survey because it gives us residents the opportunity to provide feedback on the care we receive. I like living here because the staff are very caring and there are lots of meaningful activities organised for us. My favourite activities are keep fit- exercises class and Bingo game.”
All of this year’s results for every care home surveyed are displayed on the Your Care Rating website (www.yourcarerating.org). The website also shows how homes that took part in the survey last year performed. All of this helps families who are choosing a care home for a loved one by giving them vital information on what the residents actually think of each home and the standard of care.
The survey was compiled by leading research company Ipsos MORI with input from the care home operators taking part, plus the National Care Forum and Care England. This means the survey is the most authoritative of its type, and is also the country’s largest, capturing more views of residents than any other.