30 Jan 2018
A care home in Scarborough has been classed as Good in all five areas by regulator the Care Quality Commission (CQC). Staff at Anchor’s Normanby House on Belgrave Crescent were celebrating this week after receiving the accolade.
The home, which cares for up to 25 residents, was praised by the CQC in the recent inspection which took place on 16th and 27th October 2017. Care homes are now classed as either outstanding, good, requiring improvement or inadequate.
Normanby House Manager Tanya Thomas said everyone at the home was thrilled because they had worked so hard to maintain high standards of care.
She said: “We have worked hard to make Normanby House a good care home but to be given such praise from the regulator is wonderful. We are proud of the care we provide, of the meals which are made from fresh seasonal ingredients and of the wide variety of meaningful activities enjoyed by our residents.
“Anchor has a specialist dementia care team so we also know how to care for people living with the condition so they lead as fulfilling a life as possible.
“We welcome such rigorous inspections and clear ratings so older people and their families can see which homes are the best in the country. We’re so pleased to be classed as a good care home - we’ll be celebrating this success.”
The CQC inspection report, which can be found on the regulator’s website, highlighted the following examples of high standards of care at Normanby House: "I feel so safe and I have no concerns, my family is delighted." A relative of a person who used the service said, "The staff are very good, they understand my [relatives] dementia. They've got the knowledge and experience to do their job well."
A visiting professional told us, "They know the people they support so well, it's the best; I would put my Mum in here."
For more information on Normanby House care home, please call on 0800 085 4302.