15 Mar 2017
Staff at a care home in Chichester are celebrating after it performed strongly in the first nationwide care survey answered by families and friends who have relatives living there.
Anchor’s Augusta Court, in Winterbourne Road, scored highly in the Your Care Rating survey which also asked the residents to comment on the care they receive.
The results show Augusta Court was given an overall performance rating score of 919 out of 1,000 and 860 out of 1,000 by the residents and their families and friends respectively.
Both scores were well above the national averages of 880 for the residents survey and 828 for the relatives survey. Anchor, which runs Augusta Court, also scored above the national average in both surveys.
Now in its fifth year, the Your Care Rating survey is the country’s largest and most authoritative survey of care home residents and now of their families and friends as well.
The nationwide survey gives residents and their families and friends a voice, putting their care at the heart of understanding more about how well care homes perform.
More than 18,000 residents in 914 care homes across the UK responded while 47 percent of relatives and friends at 643 homes responded.
Each care home was given an overall score based on the residents’ feedback and a second on the family and friends’ feedback across four broad themes; Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life.
Augusta Court scored highly in the following categories in the residents surveys: being treated with kindness, dignity and respect and feeling safe and secure in the home.
The relatives also praised the care home for the care that is provided and the capability of the staff..
Samantha Kewell, from Augusta Court, said: “It’s great that not just our residents, but their families and friends value the care they receive here.
“Most of our scores across the four themes are really positive, which shows that life for our residents is happy and fulfilling and is recognised by their loved ones. While we’re really pleased with our scores, we obviously want to get even better and the survey helps us do that by giving us direct feedback from residents, friends and family.
“Families can also see at a glance which care homes are committed to raising standards and being transparent as they take part in the survey. Every care home resident, and their family and friends, should be able to speak up about their care and this is what the Your Care Rating survey does – it gives them a voice.”
All of this year’s results for every care home surveyed are displayed on the Your Care Rating website, www.yourcarerating.org.
The survey was compiled by leading research company Ipsos MORI with input from the care home operators taking part, plus the National Care Forum and Care England. This means the survey is the most authoritative of its type, and is also the country’s largest, capturing more views of residents than any other.
Anyone wanting to find out more information about Augusta Court, can phone 0800 731 2020.