You can now watch our most recent Customer Council meeting below. We’ve broken the meeting down into videos aligned to agenda points, so you can either watch all the videos or only the sections that particularly interest you. 

29 March 2017

See the meeting agenda here.

Brenda Metcalfe, Customer Engagement Manager welcomes the new group to their first meeting and members introduce themselves. Lead by Head of Policy and Communications Mario Ambrosi, the group discuss the role of the role of the council and the importance of scrutiny. 


The group review the use of the word “customer” and whether it is still suitable.


Graeme Hall, Head of Customer Service and Engagement provides an overview of Anchor’s performance.


Graeme Hall, Head of Customer Service and Engagement discusses Anchor’s recent customer satisfaction scores with the group.


Chief Executive Jane Ashcroft joins the group by video link and provides a sector overview.


The group discuss their work plan for the coming year.