Purpose, Vision and Mission

Our purpose is to improve the lives of older people

We will respect the dignity and individuality of all customers, members and staff and value their knowledge, skills and experience.

We will share in providing a living and working environment which is healthy, safe and secure and we will have regard for the wider environment and our effect upon it.

We will encourage a climate of open debate and discussion, but will uphold the principle of confidentiality for all customers and staff.

We each have a responsibility to be sensitive to the consequences of our actions on other people. Intimidation or verbal or physical abuse will never be tolerated.

Our vision is to be the first choice provider of support and care services for older people

We will provide and promote equality of opportunity in employment, housing, care and personal development. Diversity will be respected and welcomed. Discrimination based on prejudice will not be tolerated.

We will encourage the sharing of good practice and the development of knowledge, skills and potential and will respect professional standards.

We will work together in teams and in partnership with other organisations when this will add value to the work that we do.

We will celebrate our successes and learn from our mistakes. We have a shared responsibility to continue to learn and improve both as individuals and as an organisation.

Our mission is to anticipate and respect the lifestyle choices of older people by providing services they value

We will use appropriate consultation to involve our customers and staff in decisions that affect their lives or work.

We will manage our resources with a shared responsibility to be prudent in our use of time and money and the resources contributed by our staff and members.

Anchor is dedicated to ensuring the wellbeing of older people by:

• Providing support, care and housing which meets their individual choices
• Creating opportunities for them to express their views
• Listening to what they want
• Involving them in planning services to meet their needs and preferences
• Promoting ideas, policies and actions which meet their aspirations
• Relating to and working with partners and local communities

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