Loading
Anchor Homes
    • Our properties
      • Properties for rent
      • What could my new home be like?
      • 24-hour peace of mind
      • What is included?
      • Properties for sale
      • What could my new home be like?
      • Our property management service
      • Our tenure types
      • Housing with care
      • Extra Care housing
      • Independent living
      • Retirement villages
      • What could my new home be like?
      • A lifestyle you'll love
      • Wellbeing and support
    • Anchor On Call emergency care
    • Our care homes
    • What could my new home be like?
    • Care home fees
    • Catering and making the most of mealtimes
    • Approach to wellness and activity
    • iPad technology in our care homes
      • Supporting your needs
      • Residential care
      • Dementia care
      • Respite care
      • Convalescence care
  • Guides & support
    • News & events
    • News
    • Community events
    • Anchor's blog
  • Contact us
  • Existing residents
    • Call free on

      0800 731 2020

      Mon-Fri (8am-6pm)

      Sat (8am-4pm)

    National Care Forum logo
  • Individual
  • Careers
  • Professionals
  • Media
  • Investors
Anchor Homes
  • Individual
  • Careers
  • Professionals
  • Media
  • Investors
  • Home
  • Guides & support
  • Language support service

Language support service

Anchor recognises that for older people from different backgrounds and cultures, finding the right support and care can sometimes be difficult if English isn't their first language.

Customers with iPadAnchor utilises the skills of our diverse workforce to provide a language support service to help improve communication and inclusion with these customers.

We have a network of colleagues across our services who are able to provide language support for the following 26 languages: Afrikaans, Arabic, British Sign Language, Cantonese, Czech, Danish, Dutch, Filipino, French, German, Gujarati, Hindi, Lithuanian, Malay, Mandarin, Polish, Punjabi, Russian, Serbo-Croat, Spanish, Swedish, Tamil, Kannada, Portuguese, Slovak and Urdu.

Anchor are able to work with local interpreters to help customers who speak languages not included in this list, and ensures regular documents, such as statements, are made available to our customers in languages other than English, as well as large print.

Our Anchor on Call emergency call team also have access to telephone-based language services that enable them to provide emergency assistance in a range of languages, offering you 24-hour peace of mind.

For more information about Anchor’s language support services please contact our Customer Engagement team.

Was this information helpful?

Your comments help us understand the things users of our website find easy and useful as well as identify areas we can improve.

Thank you for your feedback!

This website uses cookies which track activity so that you get the best possible experience. By continuing to use this website we will assume you are happy and cookies will be set. You can change your cookie settings at any time.

 

Contact

Call free on:

0800 731 2020

Mon-Fri (8am-6pm)

Sat (8am-4pm)

Contact us

Newsletter

Sign up for our free monthly email newsletter

Award winning

 

View our rating on carehome.co.uk - Top 20 care home group award 2021 Paws Award Laing Buisson Best Residential Care Provider 2020

 

© 2022 Anchor Hanover Group

  • Terms and Conditions
  • Privacy Policy
  • Accessibility
  • Modern Slavery and Human Trafficking Policy
  • myHR staff portal
  • Facebook
  • Twitter
  • Instagram
  • Youtube

Login to Anchor

  • Favourites
  • Existing residents

Looking for a new home with Anchor? Register for a website account to save your favourite properties.

Enter your email address or username.
Enter the password that accompanies your email address.
Register now
Forgotten your password? Click here to reset

Residents can securely access your rental and leaseholder account details through MyAccount.

Access MyAccount

Property Finder

View properties via county

Share this page...

Share via social media

  • Facebook
  • Twitter
  • Whats App
  • Facebook messenger
  • Email

Search Anchor

Looking for property contact details? Use our property phonebook