Building on relationships
At Anchor, we recognise that everyone is an individual. We work hard to get to know our residents, build relationships and ensure the service we provide is the one that people want.
That’s why we have a range of ways to ensure that residents help shape the service they receive. These include our diverse resident involvement groups and panels which ensure customer service and standards of service delivery are always at the forefront of decisions made by our board.
It is also why we give residents opportunities to provide views and feedback via confidential and standardised annual surveys.
For those residents living with dementia, it is particularly important that we take a person-centered approach. We work with residents, their families and friends to understand individuals’ life stories and build a picture of their preferences.
Our continued success is firmly founded on an unwavering commitment to openness, honesty and respect. You can trust us to ensure that the services we provide reflect that.
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Customer relations, complaints and feedback
We pride ourselves on delivering a first class service, but occasionally we could do better. Our Customer Relations team want to hear about your experiences.
Meeting your changing needs
Anchor understands the challenges we all face as we get older. As a valued customer you can be assured that should your needs change in future we will be on hand to offer you help and advice.
The Residents' Council is made up of engaged residents who work with us collaboratively to improve and develop services and hold Anchor to account.