Customer Impact Report
Anchor’s Customer Impact Report details some of the ways we put customers at the heart of everything we do.
From local involvement with our customer-facing colleagues and the formal meetings of our Customer Council to volunteering and community grants, this report covers how customers and colleagues are working together to make a difference at our locations and in the wider community.
The Involving You structure is all about listening and acting on what customers tell us to continually improve and ensure we’re delivering the services our customers want, both now and in the future. It’s this approach that’s helped us reach our 50th anniversary and will ensure our services continue to evolve into the future.
This report looks at the different ways customers have been involved over the past year and importantly, what has changed as a result. Each activity has been assessed to see what impact it has had on our services, and whether it provided value for money.
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Anchor Hanover's community grants
Anchor Hanover’s community grants support community activities, to improve the quality of life for our customers. Find out more and how to obtain a community grant here.
Anchor Hanover’s Lesbian, Gay, Bisexual and Trans group
Our Lesbian Gay Bisexual & Trans (LGBT) Group aims to tackle concerns that moving into sheltered housing or a care home as an older LGBT+ person may be a lonely or isolating experience.
Corporate and group volunteering at Anchor
Across Anchor we have an active group of dedicated volunteers. Find out more about corporate and group volunteering opportunities with Anchor.
Join the Customer Council
Membership of the Customer Council is open to everyone. Register your interest in joining the Customer Council here.