Privacy Notice

We are committed to protecting the personal information that you provide, and recognise the importance of being clear about how we intend to use it.

All personal information provided by you through this website will be held by Anchor Trust acting as Data Controller. Our registered office is 2nd Floor, Bedford Street, London, WC2E 9ES.

This privacy notice explains how we may use any personal information we collect about you when you use this website.

Topics

What Information we may collect from you
When you receive a service from our website we may ask you for personal information to allow us to provide you with the services that you require such as making an enquiry, applying for a vacancy or contributing to our social networking facilities. This information could include the following:

Anchor Trust will not share your information for marketing purposes with anyone else unless we have your consent.

Sensitive personal information
By making an application for employment or having a conversation through live chat some of the information you may provide us with could be considered sensitive personal data as defined under the Data Protection Act 1998. This means information about a person’s ethnic or racial origin, political opinions, beliefs, health, sexual life, criminal record, or trade union membership. Such information will only be processed following your explicit consent. We will do this by providing a statement and asking you to tick a box to signify your consent before you submit the information. Please note that we will be unable to gain consent if you freely provide such information when engaging in our live chat facility, your provision of this information will be regarded as your consent.

How do we intend to use your information?
To provide a service: we may contact you for reasons relating to the service you have made a request for. We would use your contact details you have provided to us to manage this and may retain them for marketing purposes. Please refer to the marketing section for further information of how to stop us from contacting you.

Live chat: we will retain your contact details and our conversation for a period of one year if you contact us via our live chat facility. This may be to respond to your enquiry, to continue our conversation with you or to contact you for marketing purposes. Please refer to the marketing section for further information and how to stop us from contacting you.

Property searches: you can conduct basic property searches that do not require personal information. However, if you would then like to have further information, such as requesting brochure or a telephone call, you will need to complete the enquiry form and provide us with your name and details of how we can contact you. If you are enquiring on behalf of someone else, we may need more information from you before we can deal fully with your enquiry.

If you are interested in working for us: we will only use your information to accurately process your application and to monitor recruitment and provide statistics. Personal information about unsuccessful candidates will be retained for six months after the recruitment process is completed, at which point it will be securely disposed of.

Internet Protocol (IP) address: an IP address is a number that can uniquely identify a computer or network device on the internet. We automatically collect a partial IP address which ensures you remain anonymous for the purpose of monitoring website traffic and improving the user experience of the site.

All about Cookies
Cookies are text files placed by our website onto your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity using Google Analytics, a service provided by Google Inc. We also use Bright Cove Inc., for audio and video functionality from this website. A cookie does not allow us to access your computer to obtain personal information, and we do not read cookies left by other websites. Google and undertake not to associate your IP address with any other data held by their organisations.

If you have Adobe Flash installed on your computer (most computers do) these services are managed on our behalf by Clearspring Technologies Inc., using their AddThis tool. This is for your use of bookmarking a page or if you choose to use the "add this" functionality from this website to someone else. To use this functionality and to help us analyse its popularity, additional data will be placed on your computer. This data is known as a Local Shared Object or Flash cookie. Adobe's website offers tools to control Flash cookies on your computer.

For further information about Cookies, please visit the websites www.aboutcookies.org or www.allaboutcookies.org.

Gaining your consent to use tracking Cookies
We are required to gain consent before we store and use any cookie which is not intended to be used solely for the operation of our website.  We do this by providing a notice when you enter our website about cookies and a link to this privacy notice.  If you enter the site after reading the notice, we will regard this as your consent for use of those cookies described above. 

For further information about Cookies, please visit the websites www.aboutcookies.org or www.allaboutcookies.org.

Will my personal information be shared with other organisations?
Your personal information that you give to us via our website may be transferred to our 3rd party providers who undertake the following on line services on our behalf. These organisations are;

• Live person when you use our live chat facility, e-mail and contact form;
• Organisations who host our websites;
• Career builder when you make an on-line application for employment;
• Add this if you use the AddThis functionality from our website to the e-mail address of someone else; or
• If we are required to do so by law.

Career Builder, Live Person and AddThis process your information outside of the EEA. Anchor has entered into legally binding agreements to ensure that your information is handled in a manner consistent with the requirements of the Data Protection Act 1998.

Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

How long will my personal information be retained?
Your personal information will be retained by us, and those organisations that process your data on our behalf, for as long as is necessary for the required service to be provided to you. All retained personal information is subject to the controls of our data protection policy and legal agreements are in place with 3rd parties. All personal information will be securely disposed of when it is no longer needed.

Where will my personal information be kept?
Your information will be under the control of Anchor Trust.

The internet is not completely secure. We cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk.

Changes to our privacy policy
We will regularly review our privacy statement to ensure it reflects the personal information that we may request from you, and how we may process it. The date of subsequent revisions of this policy will be clearly stated at the bottom of this page.

Marketing
Where you have expressed an interest through an enquiry or live chat, we would like to contact you for marketing purposes, and promote our services to you. This may be by post, phone, e-mail or text message. You have the option not to receive direct marketing from us when you make an enquiry. Contact us to make an enquiry.

Please note: You have the right to stop any marketing activity to you at any time. If you no longer wish to be contacted for marketing purpose, please contact Marketing via our contact form or call 0845 140 2020.

Access to your personal information and correction
You have the right to see the personal information that we may hold about you. If you would like a copy of some or all of your personal information, please either complete the Data Subject Access Request Form, or contact us by using the details below. A charge of £10.00 will be made for this service.

We want to make sure our personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

How to Contact Us
Please contact us if you have any questions about our privacy policy or information we hold about you by;

• Writing to: Anchor, 3rd Floor Ambler Mill, Cape Street, Bradford, BD1 4RP;
• By e-mail: data.protection@anchor.org.uk
• Or telephone: 0845 140 2020 -Please note that if you contact us by telephone, your call maybe recorded for training and quality purposes.

Date Notice is effective from - December 2012 - version four.