West Hall, West Byfleet
The Stables, Off Parvis Road, West Byfleet, Surrey, KT14 6EY
Call us on 01932 338000
Welcome to West Hall, West Byfleet
West Hall is Anchor's new flagship care home in West Byfleet, Surrey.
At West Hall we have created a modern, high-quality care home fit for the demands and expectations of the 21st century. The unique appearance and design, our professionally qualified staff and our state-of-the-art facilities creates a standard of care that is dignified and personal and encourages an active, independent life.
Our listed manor house has been refurbished and boasts a wide range of facilities, such as a hair and beauty salon, library, quiet room and both a bistro and private dining facility.
Residents live in small groups in three specially built residences radiating out from the manor house. Each have large individual bedrooms and shared living and eating areas. The aim is to have a real sense of community for residents at West Hall by offering a wide range of social activities and encouraging independence and choice.
We have open days every Tuesday and Thursday between 11am-4pm, and welcome you to drop in for a coffee and meet the West Hall team.
Visit the West Hall website
Visit our West Hall website to find out more about the personally tailored care and range of facilities offered at this stunning care home.Find out more about West Hall
What can we help with?
Want to arrange a visit?
We encourage visits to West Hall so you can meet the manager and get a feel of what it would be like to live here. You will be able to look around, meet other residents, find out what goes on and ask any questions you may have.
Find out more about costs and availability
For the most up to date information on availability at West Hall, our current charges and fees, or to discuss your personal circumstances, please contact us. Our team are here to help answer your questions and provide you with all the information you need to make a considered decision about your future home.Contact us
Life at West Hall
West Hall care home focuses on providing older people with an active lifestyle from the outset. The home’s wide range of facilities and its unique design go a long way to achieving this. But it is the line-up of activities that make a big difference to you, our residents. Painting classes, fitness sessions and movie nights are just a few examples of the type of activities you can enjoy at West Hall. There are several dedicated activity areas at West Hall including an arts and crafts room which has cooking facilities, a library, garden and a spa. Activities can be organised to match individual residents needs and will help create a care home in which you will feel fulfilled and as active as you'd like to be. Anchor also works in partnership with the National Association for Providers of Activities for Older People (NAPA) and encourages activities that enhance your lifestyle, health and sense of well-being.
The design of the buildings at West Hall improves the standard of care by giving you greater choice and dignity in your daily routine.
Our three residential buildings offer a truly unique living environment. Named Oak Lodge, Maple Lodge and Birch Lodge, each of our luxurious residences is managed and run by their own teams offering unique services for a range of needs.
A key element of our care home’s design is the quality of the accommodation. Large rooms, almost three times the size required by the national minimum standards, are somewhere you can actually live rather than just use as a bedroom.
En-suite bathrooms are large enough to meet the needs of all our residents, whatever your ability, even if you need two carers to assist you.
You can also enjoy the inspiring surroundings of West Hall from your room, be it from a balcony or a small garden area.
We know how important it is to care for our residents with the dignity and respect they deserve. To achieve this we have made partnerships with a range of health and social care specialists including GPs, district nurses, physiotherapists, chiropodists and holistic therapists.
We recognise that a person with dementia is, first and foremost, a person – with a unique personality and rich history of experiences, abilities, skills and desires. At West Hall we look for opportunities to build on individual strengths and find ways to compensate for losses brought about by dementia. By responding to the individual and supporting what they can do with a personalised care plan, our approach respects the uniqueness of each person rather than focusing on the diagnosis of dementia.
West Hall has a dedicated Key Contact dementia specialist and all staff receive ongoing dementia training and support, those who complete our advanced dementia course are registered as Dignity Champions in line with the national campaign managed by the Social Institute of Excellence in Care.
At mealtimes, you can choose whether to eat in your own room, with others in your building in the shared living space, or in the bistro in the old West Hall manor house.
You can also choose what you’d like to eat and at what time, rather than being served meals in a central dining room. One option is to visit the bistro in the manor house, where the whole community meets and where residents can also dine with visitors.
West Hall's Food Promise ensures all our menus offer freshly cooked, appetising and nutritionally balanced meals including:
- Cooked breakfast every day
- Wholesome homemade soup everyday
- Freshly baked biscuits and cakes everyday
- Traditional Sunday Roast
- Fish and Chips weekly
- A variety of snacks available all day
The dietary and cultural requirements of each resident are noted to ensure their needs and personal preferences are met.
We ensure our staff are given exemplary training to ensure an outstanding standard of care. The high ratio of staff to residents allows for more personalised care and greater attention to individual needs.
This is complemented by a wide range of facilities, including a hair and beauty salon, library and quiet room. There is both a bistro and private dining facility available.
Residents can benefit from the extensive landscaped gardens at West Hall that include many mature trees as well as allotments for gardening enthusiasts.
Meet the team
At West Hall, West Byfleet, you're in good hands.
At West Hall we have a caring team of well qualified professionals, passionate about what they do and dedicated to ensuring our residents always feel confident that they can rely on a friendly face and helping hand 24-hours a day. We encourage visits to West Hall so you can meet our team and get a feel of what it would be like to live here. You will be able to look around, meet other residents, find out what goes on and ask any questions you may have. It is important to us that you make the right decision and are happy with your choice of new home.
"It makes meet very proud to have joined such a professional and dedicated team at West Hall. I am an experienced General Manager not only in the care sector but across other sectors which has given me a good insight into how we should work and live with one another and from my first visit to West Hall I felt the wonderful caring atmosphere from the moment I was welcomed at the reception all the way through the lodges and this continues today."
"I have been working at West Hall for just over a year and I’ve loved every minute. I am extremely passionate about dementia care and myself and my team strive to make each day meaningful for each and every one of our residents. I find every day very rewarding and I cannot imagine being in any other profession. I am thankful that I have such an extraordinary and amazing team in Birch and that the work that we do has been reflected in our recent CQC Inspection which awarded us an “outstanding”."
Customer Relations Manager
"Lesley has worked in the Care Industry for more than 10 years, both in Complex Mental Health and in Senior Care. Lesley is a Dementia Champion and a volunteer for the Alzheimer’s Society on their Dementia Friends Initiative; she is passionate about supporting people living with dementia and their family and friends. Lesley’s role is to support and guide people through the myriad of choices and often long and complex process of choosing the care that they need. Lesley says ‘ I care deeply for all my residents and find despite initial reservations most settle quickly into their new home and are very happy"
Jason has a wealth of experience managing services across a range of different sectors and brings his passion for great food to West Hall. After starting his career as a chef for Waverley Inns, Jason became an area manager responsible for 16 public houses. He moved on to Sodexho Catering and worked in military kitchens in both Hampshire and Surrey, at times cooking for up to 950 service personnel. Jason was then offered a position with Harrison Catering at Claremont Fan Court School in Esher, before gaining experience at Hampton Care nursing home. Jason found working in the care home hugely satisfying and firmly believes that high quality catering using fresh local produce can really make a difference to quality of life.
"Mindfulness encourages us to cultivate a compassionate relationship towards our own thoughts, and in so doing, we can bring this approach to all situations and our relationships with others."
As West Hall’s Maintenance Manager, Mark is focused on providing residents with real peace of mind, working hard to ensure the home is well maintained at all times. Mark started his career as an apprentice hard and soft Landscaper and quickly went on to become a Head Groundsman. Keen to expand his skills, Mark decided to train as a Carpenter Joiner, and over the years worked for several companies on an array of projects including new builds and refurbishments as a Site Manager.
Mark joined Anchor in January 2012 and really enjoys his current role at West Hall.
"Chola has worked for Anchor for over 10 years’; he said ‘I am extremely proud to be a member of the West Hall team’. At Anchor we provide high quality care services that support the rights of residents to live the lives they choose. Chola is a dignity champion and provides services to our residents with a variety of different needs whether physical, emotional or psychological. Chola said ‘our person centered approach fosters self-awareness and gives each customer the strongest voice with regards to decision-making and lifestyle choices’. ‘Please drop in you would be very welcome for a chat and a cup of tea’"
Andy has worked in both the hospitality and care industries for over 20 years. He is qualified in laundry management and housekeeping to NVQ Level 2 and is a qualified First Aider. Andy’s main role is to manage the West Hall Main Laundry which is in constant operation seven days a week. He is extremely conscientious and sets very high standards for himself and others. A highly respected team player and role model Andy trains and supports new members of staff throughout their probationary periods.
Anchor endeavour to be completely transparent about all our charges and fees. For further information please contact us.
How much does it cost?
Call us to discuss your specific care needs today
What is included in care home fees?
For many people, moving to a care home is a big decision and it can be difficult to know where to start. Care home fees are based on a range of factors, including specific care needs, which can change over time. Nevertheless, we all want the best we can afford – whether for ourselves or a loved one.
Living in an Anchor care home you can be confident that a single fee covers the cost of your personally tailored 24 hour care and support, all utility bills and meals as well as a fantastic range of daily activities.
At Anchor we pride ourselves on offering a truly tailored approach to care and therefore need to fully understand your needs to provide you with an accurate fee estimate. Please call us to discuss your specific care needs today. Alternatively we welcome you to visit us to discuss your situation face-to-face.
Want more information on care home fees?
Learning about the different funding options available to you can also help you feel confident in your decisions. Anchor know that securing care home funding can sometimes appear a rather daunting task and so to help we have put together a free guide covering requesting assistance, top up fees and third-party payments.Care home fees
Reviews and opinions (11)Write a review
Sally and I just wanted to thank you hugely for all you've done with getting our dad into West Hall. We can't thank you enough for your kindness towards us, our mum and our father. Being able to bring our dad along and meet everyone, be introduced to the care workers and shown around was so welcomi … Read more
The staff at West Hall have been tremendous and so much better than previous homes I have experienced. My mother has advanced Alzheimers and is curren … Read more