England's largest not-for-profit provider of housing and care for older people.

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  • 3 lifts
  • 20 car parking spaces
  • Garden
  • WiFi
  • Anchor Inspires

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Life at West Hall





Care at Anchor

'Anchor Inspires' Dementia Award



Meet the team

At West Hall, West Byfleet, you're in good hands.

At West Hall we have a caring team of well qualified professionals, passionate about what they do and dedicated to ensuring our residents always feel confident that they can rely on a friendly face and helping hand 24-hours a day. We encourage visits to West Hall so you can meet our team and get a feel of what it would be like to live here. You will be able to look around, meet other residents, find out what goes on and ask any questions you may have. It is important to us that you make the right decision and are happy with your choice of new home.

Nigel Allen

General Manager

"It makes meet very proud to have joined such a professional and dedicated team at West Hall. I am an experienced General Manager not only in the care sector but across other sectors which has given me a good insight into how we should work and live with one another and from my first visit to West Hall I felt the wonderful caring atmosphere from the moment I was welcomed at the reception all the way through the lodges and this continues today."

Nigel Allen

Jason Nelson

Services Manager

Jason has a wealth of experience managing services across a range of different sectors and brings his passion for great food to West Hall. After starting his career as a chef for Waverley Inns, Jason became an area manager responsible for 16 public houses. He moved on to Sodexho Catering and worked in military kitchens in both Hampshire and Surrey, at times cooking for up to 950 service personnel. Jason was then offered a position with Harrison Catering at Claremont Fan Court School in Esher, before gaining experience at Hampton Care nursing home. Jason found working in the care home hugely satisfying and firmly believes that high quality catering using fresh local produce can really make a difference to quality of life.

Jason Nelson

Lucy Brown

Wellbeing Manager

"Mindfulness encourages us to cultivate a compassionate relationship towards our own thoughts, and in so doing, we can bring this approach to all situations and our relationships with others."

Lucy Brown

Mark Garraway

Maintenance Manager

As West Hall’s Maintenance Manager, Mark is focused on providing residents with real peace of mind, working hard to ensure the home is well maintained at all times. Mark started his career as an apprentice hard and soft Landscaper and quickly went on to become a Head Groundsman. Keen to expand his skills, Mark decided to train as a Carpenter Joiner, and over the years worked for several companies on an array of projects including new builds and refurbishments as a Site Manager.
Mark joined Anchor in January 2012 and really enjoys his current role at West Hall.

Mark Garraway

Chola Chilufya

Team Leader

"Chola has worked for Anchor for over 10 years’; he said ‘I am extremely proud to be a member of the West Hall team’. At Anchor we provide high quality care services that support the rights of residents to live the lives they choose. Chola is a dignity champion and provides services to our residents with a variety of different needs whether physical, emotional or psychological. Chola said ‘our person centered approach fosters self-awareness and gives each customer the strongest voice with regards to decision-making and lifestyle choices’. ‘Please drop in you would be very welcome for a chat and a cup of tea’"

Chola Chilufya

Andy Green


Andy has worked in both the hospitality and care industries for over 20 years. He is qualified in laundry management and housekeeping to NVQ Level 2 and is a qualified First Aider. Andy’s main role is to manage the West Hall Main Laundry which is in constant operation seven days a week. He is extremely conscientious and sets very high standards for himself and others. A highly respected team player and role model Andy trains and supports new members of staff throughout their probationary periods.

Andy Green


Reviews and opinions (11)

Write a review

Sally and I just wanted to thank you hugely for all you've done with getting our dad into West Hall. We can't thank you enough for your kindness towards us, our mum and our father. Being able to bring our dad along and meet everyone, be introduced to the care workers and shown around was so welcomi …  Read more

Katie & Sally Daniels

The staff at West Hall have been tremendous and so much better than previous homes I have experienced. My mother has advanced Alzheimers and is curren …  Read more

F O Son of Resident/Service User (Provided by Carehome.co.uk and subject to their terms and conditions)

Further information

Virtual tour

Our virtual tour of West Hall enables you to see the home before coming to visit us in person.

West Hall website

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