England's largest not-for-profit provider of housing and care for older people.

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  • 3 lifts
  • 20 car parking spaces
  • Garden
  • WiFi
  • Anchor Inspires

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Life at West Hall


Day Morning Lunch Afternoon Evening
Monday Yoga Games afternoon Nature walk
Tuesday Day trip Arts & crafts Nature walk
Wednesday Chair exercise Pet therapy Nature walk
Thursday Day trip Live music Nature walk
Friday Bingo Fish & chip lunch Quiz Nature walk
Saturday Skittles Ipad activities Nature walk
Sunday Keep fit class Film club Nature walk



Care at Anchor

'Anchor Inspires' Dementia Award



Meet the team

At West Hall, West Byfleet, you're in good hands.

At West Hall we have a caring team of well qualified professionals, passionate about what they do and dedicated to ensuring our residents always feel confident that they can rely on a friendly face and helping hand 24-hours a day. We encourage visits to West Hall so you can meet our team and get a feel of what it would be like to live here. You will be able to look around, meet other residents, find out what goes on and ask any questions you may have. It is important to us that you make the right decision and are happy with your choice of new home.

Lesley Loizou

Customer Relationship Manager

"Lesley has worked in the Care Industry for more than 10 years, both in Complex Mental Health and in Senior Care. Lesley is a Dementia Champion and a volunteer for the Alzheimer’s Society on their Dementia Friends Initiative; she is passionate about supporting people living with dementia and their family and friends. Lesley’s role is to support and guide people through the myriad of choices and often long and complex process of choosing the care that they need. Lesley says ‘ I care deeply for all my residents and find despite initial reservations most settle quickly into their new home and are very happy"

Lesley Loizou

Jason Nelson

Services Manager

Jason has a wealth of experience managing services across a range of different sectors and brings his passion for great food to West Hall. After starting his career as a chef for Waverley Inns, Jason became an area manager responsible for 16 public houses. He moved on to Sodexho Catering and worked in military kitchens in both Hampshire and Surrey, at times cooking for up to 950 service personnel. Jason was then offered a position with Harrison Catering at Claremont Fan Court School in Esher, before gaining experience at Hampton Care nursing home. Jason found working in the care home hugely satisfying and firmly believes that high quality catering using fresh local produce can really make a difference to quality of life.

Jason Nelson

Lucy Brown

Wellbeing Manager

"Mindfulness encourages us to cultivate a compassionate relationship towards our own thoughts, and in so doing, we can bring this approach to all situations and our relationships with others."

Lucy Brown

Mark Garraway

Maintenance Manager

As West Hall’s Maintenance Manager, Mark is focused on providing residents with real peace of mind, working hard to ensure the home is well maintained at all times. Mark started his career as an apprentice hard and soft Landscaper and quickly went on to become a Head Groundsman. Keen to expand his skills, Mark decided to train as a Carpenter Joiner, and over the years worked for several companies on an array of projects including new builds and refurbishments as a Site Manager.
Mark joined Anchor in January 2012 and really enjoys his current role at West Hall.

Mark Garraway

Chola Chilufya

Team Leader

"Chola has worked for Anchor for over 10 years’; he said ‘I am extremely proud to be a member of the West Hall team’. At Anchor we provide high quality care services that support the rights of residents to live the lives they choose. Chola is a dignity champion and provides services to our residents with a variety of different needs whether physical, emotional or psychological. Chola said ‘our person centered approach fosters self-awareness and gives each customer the strongest voice with regards to decision-making and lifestyle choices’. ‘Please drop in you would be very welcome for a chat and a cup of tea’"

Chola Chilufya

Andy Green


Andy has worked in both the hospitality and care industries for over 20 years. He is qualified in laundry management and housekeeping to NVQ Level 2 and is a qualified First Aider. Andy’s main role is to manage the West Hall Main Laundry which is in constant operation seven days a week. He is extremely conscientious and sets very high standards for himself and others. A highly respected team player and role model Andy trains and supports new members of staff throughout their probationary periods.

Andy Green


Reviews and opinions (10)

Write a review

Sally and I just wanted to thank you hugely for all you've done with getting our dad into West Hall. We can't thank you enough for your kindness towards us, our mum and our father. Being able to bring our dad along and meet everyone, be introduced to the care workers and shown around was so welcomi …  Read more

Katie & Sally Daniels

This is an excellent care home which I would recommend to anyone; the facilities are excellent: e.g. shower room, outdoor patio, and wi-fi connection, …  Read more

Chris H Resident / Service User (Provided by Carehome.co.uk and subject to their terms and conditions)

Further information

Free Brochure

Free Brochure

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Virtual tour

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West Hall website

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