England's largest not-for-profit provider of housing and care for older people.

Contact us

0800 020 9524

bedrooms 117 24h emergency response Secure door entry CCTV lifts 3 car parking spaces 20 Garden WiFi Anchor Inspires

Care provided here


Rooms available, please call us for details

Visit the West Hall website

Visit our West Hall website to find out more about the personally tailored care and range of facilities offered at this stunning care home.

Find out more about West Hall

Property overview


  • Accommodation

  • Facilities

  • Dining




Care at Anchor


Meet the team

At West Hall, West Byfleet, you're in good hands.

At West Hall we have a caring team of well qualified professionals, passionate about what they do and dedicated to ensuring our residents always feel confident that they can rely on a friendly face and helping hand 24-hours a day. We encourage visits to West Hall so you can meet our team and get a feel of what it would be like to live here. You will be able to look around, meet other residents, find out what goes on and ask any questions you may have. It is important to us that you make the right decision and are happy with your choice of new home.

Lesley Loizou

Customer Relationship Manager

"Lesley has worked in the Care Industry for more than 10 years, both in Complex Mental Health and in Senior Care. Lesley is a Dementia Champion and a volunteer for the Alzheimer’s Society on their Dementia Friends Initiative; she is passionate about supporting people living with dementia and their family and friends. Lesley’s role is to support and guide people through the myriad of choices and often long and complex process of choosing the care that they need. Lesley says ‘ I care deeply for all my residents and find despite initial reservations most settle quickly into their new home and are very happy"

Lesley Loizou

Jason Nelson

Services Manager

Jason has a wealth of experience managing services across a range of different sectors and brings his passion for great food to West Hall. After starting his career as a chef for Waverley Inns, Jason became an area manager responsible for 16 public houses. He moved on to Sodexho Catering and worked in military kitchens in both Hampshire and Surrey, at times cooking for up to 950 service personnel. Jason was then offered a position with Harrison Catering at Claremont Fan Court School in Esher, before gaining experience at Hampton Care nursing home. Jason found working in the care home hugely satisfying and firmly believes that high quality catering using fresh local produce can really make a difference to quality of life.

Jason Nelson

Lucy Brown

Wellbeing Manager

"Mindfulness encourages us to cultivate a compassionate relationship towards our own thoughts, and in so doing, we can bring this approach to all situations and our relationships with others."

Lucy Brown

Mark Garraway

Maintenance Manager

As West Hall’s Maintenance Manager, Mark is focused on providing residents with real peace of mind, working hard to ensure the home is well maintained at all times. Mark started his career as an apprentice hard and soft Landscaper and quickly went on to become a Head Groundsman. Keen to expand his skills, Mark decided to train as a Carpenter Joiner, and over the years worked for several companies on an array of projects including new builds and refurbishments as a Site Manager.
Mark joined Anchor in January 2012 and really enjoys his current role at West Hall.

Mark Garraway

Chola Chilufya

Team Leader

"Chola has worked for Anchor for over 10 years’; he said ‘I am extremely proud to be a member of the West Hall team’. At Anchor we provide high quality care services that support the rights of residents to live the lives they choose. Chola is a dignity champion and provides services to our residents with a variety of different needs whether physical, emotional or psychological. Chola said ‘our person centered approach fosters self-awareness and gives each customer the strongest voice with regards to decision-making and lifestyle choices’. ‘Please drop in you would be very welcome for a chat and a cup of tea’"

Chola Chilufya

Andy Green


Andy has worked in both the hospitality and care industries for over 20 years. He is qualified in laundry management and housekeeping to NVQ Level 2 and is a qualified First Aider. Andy’s main role is to manage the West Hall Main Laundry which is in constant operation seven days a week. He is extremely conscientious and sets very high standards for himself and others. A highly respected team player and role model Andy trains and supports new members of staff throughout their probationary periods.

Andy Green



Day Morning Lunch Afternoon Evening
Monday Yoga Games afternoon Nature walk
Tuesday Day trip Arts & crafts Nature walk
Wednesday Chair exercise Pet therapy Nature walk
Thursday Day trip Live music Nature walk
Friday Bingo Fish & chip lunch Quiz Nature walk
Saturday Skittles Ipad activities Nature walk
Sunday Keep fit class Film club Nature walk

Virtual tour


Welcome to West Hall care home, West Byfleet, Surrey

Watch our four-and-a-half minute video tour of West Hall care home in West Byfleet, Surrey, to get a sense of this wonderful place to live. West Hall offers personally tailored care in luxurious, yet surprisingly affordable surroundings. Walk through this unique home and see the wide range of first class on-site facilities our residents enjoy, as well as the idyllic setting and beautiful grounds. At West Hall we have created a modern, high-quality care home fit for the demands and expectations of the 21st century, and offering a unique living experience.

My husband had to go into respite care in January 2016. The local care home was unsatisfactory as it made him aggressive (he was taken into care for t …  Read more

Betsan D Wife of Resident/Service User

Mum has been a resident for about three weeks and so far we are delighted we chose West Hall, for the standard of care and kindness shown to my mother …  Read more

Lynette W Daughter of Resident/Service User

Very impressed at the care, attention - dedication of all staff. Kindness, patience and respect all strong features. How likely would yo …  Read more

Nigel J Power of Attorney/Solicitor of Resident/Service User

My elderly disabled father has been a resident at West Hall since Sept 15 and I am absolutely delighted with the care and attention that the West Hall …  Read more

Helen B Daughter of Resident/Service User

We found the staff to be very helpful and caring. …  Read more

Richard F Son of Resident/Service User

From the moment my parents arrived at West Hall the level of personal care and attention they have received has been excellent, so taking the pressure …  Read more

Charles R Son of Resident/Service User

My husband had a short stay in West Hall and it was his first time to go in a care home so was a little worried but he needn't have as he really …  Read more

Lesley L Wife of Resident/Service User

After a series of set backs whilst receiving treatment for Cancer, my sister became a resident until she required nursing care. She had previously spe …  Read more

John H Brother of Resident/Service User

My mother was admitted to this residential home, initially for two weeks respite care. Her condition deteriorated and the home provided her with end o …  Read more

Vivienne C Daughter of Resident/Service User

The location of West Hall was excellent, the carers were plentiful and friendly. The food was good and there was a good variety of fruit. The activiti …  Read more

Cecil B Husband of Resident/Service User