Anchor understand that moving home is a big decision, and to ensure the process of moving to Hampshire Lakes is as easy as possible, we have a range of useful initiatives and helpful information for new purchasers.

Moving is made easy with Anchor

Change of lifestyle

Many people wonder how moving to a retirement village will change their lifestyle.

While retirement villages provide an abundance of opportunities to take up new activities and make new friends, there is no need for you to change your usual activities or routines. For those with an already busy social life, they can simply provide exciting new venues for hobbies and socialising. At Hampshire Lakes, the village team help organise regular functions for residents. Families and friends can come to stay in the village and as Hampshire Lakes is within easy reach of a host of shops and restaurants, you can be as active outside the community as within.

Cost of moving to Hampshire Lakes

The reservation fee for Hampshire Lakes apartments is £1,000.

10% of the purchase price of your apartment is payable on exchange and customers will also need to budget for Stamp Duty, their own legal and moving costs.

Ongoing charges while living at Hampshire Lakes

Ground rent

£500 per year, for the first 25 years.

This is payable on the 1 April each year. If you purchase your lease part way through the year a proportion of the amount due will be payable, at completion of your sale. 

Service charge

£120 per week

At Hampshire Lakes you can own your retirement apartment and enjoy everything the village and its grounds have to offer, without having to worry about expensive maintenance, repairs or upkeep. All residents pay a contribution to the running costs of the facilities, support services and maintenance of the building and grounds which is known as the ‘service charge’. The service charge account is raised in advance and is split equally between all of the apartments. As we are a not-for-profit organisation we keep our service charge as low as possible. We ensure you can enjoy your retirement by carrying out all the tasks associated with managing and maintaining the village facilities, support services, buildings and grounds, on your behalf. The service charge is divided into a number of components detailed below. A copy of a typical service charge account can be obtained from the Village Adviser.

Component Elements of the Service Charge:

The Management Team

The General Manager, and support teams are responsible for the day to day running of Hampshire Lakes and all its amenities. They ensure that all aspects of Hampshire Lakes are constantly monitored and that the well-being of all residents is maintained. A small management fee covers the costs of the services provided to the apartments centrally by Anchor. The services provided include HR, IT and finance.

Gardens and Grounds

Anchor will organise gardener(s) to tend them and also look after the paths and walkways to make sure they are free of trip hazards. 

Communal Areas, Electricity, Gas and Water

The heating, lighting and use of water in the communal areas and gardens.

24-Hour On-call Response

Your apartment is equipped with an emergency call system which will result in an on-call member of the team coming directly to your assistance, in an emergency. During times when there is no Anchor presence on site the calls are directed to Anchorcall (Anchor’s 24-hour customer centre).

The Handyperson 

There is a handyperson on site who is qualified to undertake small repairs and provide fire alarm/equipment checks within Hampshire Lakes. In addition you can use the handyman for help with small jobs in your home, at an additional charge, quotes can be obtained from the Village Manager.

Telephone, Television and Wi-Fi 

The service charge covers the use of a hotel style telephone that will enable external calls and your friends and family to call you. There will be Wi-Fi in the communal areas within the village core for you to access. Telephones calls are billed for external calls via Anchor. Internal calls are free. You do have an option to go directly with your own choice of phone provider. If you want your own choice of Wi-Fi then you would purchase separately – direct with the internet provider and you would be billed direct. TV – we will provide standard Freeview channels and the property is wired for Sky Plus. If you want this then you would need to subscribe directly with a provider. It is the customers’ responsibility for obtaining a TV licence for your apartment.

Insurance, Maintenance and Repair Contracts 

We arrange for any external maintenance to your apartment and its facilities, and insure all the buildings. The service charge also covers regular window cleaning. Repair contracts for lifts, central kitchen equipment and other plant and equipment are in place and all necessary checks are done on a monthly, quarterly or annual basis to comply with manufacturer’s recommendations and legislative requirements, where appropriate. The communal areas are inspected by the handyperson to make sure that all lights and equipment are working correctly. They also arrange for PAT (portable appliance test) for all communal electrical equipment. Please note as a resident you will be responsible for the internal maintenance and redecoration of your apartment and for home contents insurance.

The Village Minibus 

A village minibus and driver are provided for use for planned shopping trips, a choice of excursions to local attractions and places of interest.

The Restaurant, Bar and Coffee Shop 

Hampshire Lakes has its own catering team and the various catering facilities are for use by all residents and their guests.

The Wellness Centre 

Hampshire Lakes has its own luxurious Wellness Centre, a private facility primarily for the use of village residents with a limited number of local memberships also being made available. The service charge allows access to all the facilities, although for some dedicated treatments/activities there may be a charge.

Social Activities and Events 

The village offers a wide range of social and educational activities organised by the village team. Events will either be funded by Anchor, through the service charge, or be subject to a small fee.

Other costs at Hampshire Lakes

Administration fee for resale

£660 inc. VAT

This covers the cost of dealing with the resale of a property and the associated administrational aspects. There may be other costs associated with additional solicitor enquiries that you will be made aware of when applicable.

Deferred sinking fund contribution

4.5% of the market value

The sinking fund is a fund which we will build up over time and which will be available to meet the cost of major repairs and refurbishment works which are not covered by the monthly service charge.

You should note that the amount in the sinking fund may vary from time to time and we can give no guarantee that there will be sufficient funds in the sinking fund to meet all of the costs of any work which may need to be done. Where there are not sufficient funds in the sinking fund the difference will be collected as an addition to the service charge.

A payment of 4.5% of the value of the property will be paid at the point of sale, as a contribution to the sinking fund. This percentage will be the higher of either the open market value or the premium of the property at the point of sale. e.g. If you sell your property for £400,000 x 4.5% = £18,000 would be owed to Anchor at point of sale.


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