12 Apr 2017
Staff at Willow Gardens are celebrating after it performed strongly in the first nationwide care survey answered by families and friends who have relatives living there. Willow Gardens scored highly in the “Your Care Rating” survey which also asked the residents to comment on the care they receive.
The results show Willow Gardens Care Home was given an overall performance rating score of 893 out of 1000 by residents and 866 out of 1000 by their families and friends. Now in its fifth year, the Your Care Rating survey is the country’s largest and most authoritative survey of care home residents and now of their family and friends as well, putting their care at the heart of understanding more about how well care homes perform.
More than 18,000 residents in 914 care homes across the UK responded. Each location was given an overall score based on four broad themes: Staff and Care, Home comforts, Choice and having a Say and Quality of Life. Willow Gardens scored highly in: “The residents are treated with kindness, dignity and respect” and “The home supports my relative or friend to maintain their personal identity”. Relatives also praised the care home for “knowing my relative or friend’s needs and preferences well”.
Angela Slade, Carehome Manager said: “It’s great that not just our residents, but their families and friends value the care they receive here. Most of our scores across the four themes are really positive, which shows that life for our residents is happy and fulfilling and is recognised by their loved ones. While we’re really pleased with our scores, we obviously want to get even better and the survey helps us to do that by giving us direct feedback from residents, friends and family. Families can also see at a glance which care homes are committed to raising standards and being transparent as they take part in the survey. Every care home resident and their family and friends should be able to speak up about their care and this is what the Your Care Rating survey does – it gives them a voice”