22 Aug 2017
A care home from Yateley has been rated as good by regulator the Care Quality Commission (CQC).
Staff at Anchor’s Willow Gardens in Hammond Way were celebrating this week after receiving the accolade. It follows the appearance of the home on ITV and Channel5 News as a showcase of good quality care
The care home, which cares for 23 residents, was praised by the CQC under their new robust inspection process.
Three inspectors visited the home in July and spent two days talking to staff, residents and relatives. They observed care and activities and praised Willow Gardens following its new robust inspection process.
Care homes and retirement properties are now rated as either “outstanding”, “good”, “requiring improvement” or “inadequate”.
Willow Gardens Manager Angela Slade said: “We all know Willow Gardens is a great place for older people to live, but to be given such praise from the regulator is outstanding, particularly as this is our very first review.
“We opened last March and all the staff are passionate about creating and providing a wonderful place for our residents to live and our staff to work.
“We welcome such rigorous inspections and clear ratings so older people and their families can see which homes or retirement properties are the best in the country.”
Mrs Sybil Pond, 84, who has been a resident at Willow Gardens for one year, said: “It was no surprise to me that Willow Gardens was classed as good. I love living here because the days fly by, with a cheerful “Good Morning Sybil” first thing, then various activities to choose from throughout the day. I enjoy the outings, quizzes, Better Balance classes and visits from the carers’ dogs. Our welfare is also closely monitored, which is appreciated.”
Just days after the results were released, a hot story hit the news regarding a study in The Lancet, reporting that 71,000 extra care home spaces will be needed by 2025 to cope with Britain’s ageing population .Reporters from ITN and Channel 5 News wanting to cover the story felt that Anchor staff and Willow Gardens residents would be the ideal people to interview. On Wednesday 16 August Anchor’s Director Howard Nankivell and three residents were featured in the national news bulletins, giving their views on the care sector in the UK.
The CQC inspection report, which can be found on the regulator’s website, highlighted the following examples of high standards of care at Willow Gardens:
• Residents received consistency of staffing as there was no use of agency staff
• Staff were observed working well together as a team to ensure people’s needs were met
• The service was well managed, the management were visible on the floor and an Open Door policy was in place
• Staff were warm, friendly, polite and caring and upheld residents privacy and dignity
• People’s records reflected their right to have choice and control over their lives
• The weekly meeting with the activities co-ordinator gave residents the chance to make suggestions of what they would like to be arranged and places of interest they would like to visit.
For more information on Willow Gardens and Anchor, contact 01252 864726 or 0800 731 2020.