West Hall is providing emergency sanctuary for older people who have been evacuated from their homes due to the recent floods in Surrey.

Anchor is working with Surrey County Council, local social services teams and home care providers, to provide emergency care and support for older people by offering shelter and accommodation across its 17 care homes in Surrey.

Eric (94) and Monica Souster (82) were evacuated from their home in Weybridge after the banks of the River Thames burst on Wednesday 10 February. Flooding in the area meant that the Souster’s carers could not gain access to their home, leaving them at risk. Anchor's West Hall care home in West Byfleet was contacted and the team made immediate preparations for the Souster’s, who arrived on the same day and have since settled in well. Eric and Monica are making new friends and enjoying daily activities, including a performance by rat pack singer Richard Ratcliffe, who visited West Hall on Wednesday.

Sarah Carpenter, General Manager at West Hall said: “The devastation across Surrey is shocking and we are pleased to be able to offer a safe haven for older people who need care at this difficult time. It’s so nice to see that Eric and Monica have settled in so quickly after moving in under such traumatic circumstances.”

Mrs Souster’s sister, Anne Wilson, who lives in Tyne and Wear said: “I’m so relieved that Eric and Monica are safe and are being well looked after. I’ve been really impressed with the care, kindness and professionalism of the team at West Hall and with how quickly they reacted to the situation and were able to help out.” 

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