04 Apr 2017
Staff at a care home in Thornton in Craven are celebrating after it performed strongly in a nationwide care survey answered by residents about the care they receive.
Anchor’s Thornton Hill, on Church Road, scored highly in the Your Care Rating survey, securing an overall performance rating score of 920 out of 1,000 by the residents.
The score was well above the national averages of 880 for the residents’ survey. Anchor, which runs Thornton Hill, also scored above the national average in this survey.
Now in its fifth year, the Your Care Rating survey is the country’s largest and most authoritative survey of care home residents and now of their families and friends as well.
The nationwide survey gives residents a voice, putting their care at the heart of understanding more about how well care homes perform.
More than 18,000 residents in 914 care homes across the UK took part.
Each care home was given was given an overall score based on the residents’ feedback across four broad themes; Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life.
Thornton Hill scored highly in the following categories in the surveys: Staff understand me as an individual, The home is a safe and secure place to live and Staff treat me with kindness, dignity and respect.
Jill Wiseman, Home Manager at Thornton Hill, said: “It’s great that our residents value the care they receive here. While we’re really pleased with our scores, we obviously want to get even better and the survey helps us do that by giving us direct resident feedback.
“Families can also see at a glance which care homes are committed to raising standards and being transparent as they take part in the survey. Every care home resident should be able to speak up about their care and this is what the Your Care Rating survey does – it gives them a voice.”
The survey was compiled by leading research company Ipsos MORI with input from the care home operators taking part, plus the National Care Forum and Care England. This means the survey is the most authoritative of its type, and is also the country’s largest, capturing more views of residents than any other.
To find out more information about Thornton Hill please call 0800 731 2020.