24 Feb 2015
A care home in Scarborough has been praised by its residents in a national survey for the care they receive.
The results from the Your Care Rating survey found Anchor’s Normanby House care home in Belgrave Crescent performed above the national average.
Your Care Rating – the country’s largest and most authoritative survey of care home residents - received an overall performance rating (OPR) of 975 out of 1,000. The national average was 872 out of 1,000.
Now in its third year, the survey gives residents a voice, putting their care at the heart of understanding more about how well care homes perform. More than 21,000 residents in 1,034 care homes across the UK took part.
Each care home was given an overall score based on resident feedback across four broad themes: Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life.
Normanby House care home was praised by the residents, scoring highly in the following: 100% said the home was a safe and secure place while all residents agreed that Staff treat them with kindness, dignity and respect
Normanby House manager Tanya Thomas said: “It’s great our residents value the care they receive here. Most of our scores across the four themes are really positive, which shows that life for our residents is happy and fulfilling.
“While we’re really pleased with our scores, we obviously want to get even better and the survey helps us do that by giving us direct resident feedback.
“Families can also see at a glance which care homes are committed to raising standards and being transparent as they take part in the survey.
“Every care home resident should be able to speak up about their care and this is what the Your Care Rating survey does – it gives them a voice.”