The home received the award based on the recommendations from Millfield’s residents, their relatives and friends.

Facing competition from 2,042 other care homes, Millfield was awarded 19th place.

Home Manager Maggie Thomas said, “We communicate very openly with residents’ relatives, and always encourage them to leave feedback on, but we never expected this – it was a wonderful surprise!

“I firmly believe that Millfield has been rated one of the best homes in the region because of the close-knit, caring and committed team we have here.”

Recommendations for the home praised Anchor colleagues for being “caring and attentive”, the range of social events provided and how residents are treated with “dignity and respect”.

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