15 Mar 2017
Anchor has been praised by residents living in its care homes as well as their relatives after performing strongly in this year’s Your Care Rating survey.
The care at Anchor’s homes in England, including Bradford and Leeds, was rated above the national average by its residents and their relatives, the latter group being surveyed for the first time in the national independent survey conducted by Ipsos Mori.
The results show that across its 121 care homes, Anchor, which is based in Godwin Street, was given an overall performance rating of 896 out of 1,000 in the residents survey, an increase of ten points from the previous year, making Anchor the top large provider in the country.
In the first families and friends survey, Anchor scored 837 out of 1,000 well above the national average of 828.
The results are consistent with a continuous upward trend for Anchor, which has the highest proportion of ‘good’ or ‘outstanding’ rated care homes by regulator The Care Quality Commission compared to other large care organisations.
The survey found that 97% of residents said they were happy with the care and support they receive while 97% of relatives said staff treat their family member with kindness, dignity and respect.
Jane Ashcroft CBE, Anchor’s Chief Executive, said: “I’m very proud of how well Anchor has performed in the Your Care Rating surveys. It’s a testament to hardworking colleagues who are committed to listening to residents’ feedback to deliver our promise of happy living for the years ahead.
“Families can also see at a glance that Anchor care homes are great places to be and taking part in the survey shows we are committed to listening to and acting on what our residents tell us.
“Every care home resident, and their family and friends, should be able to speak up about their care and this is what the Your Care Rating survey does – it ensures people have a voice.”
The Your Care Rating survey, which has polled residents for the past five years, is the country’s largest and most authoritative survey of older people living in care homes across the country and this year saw their families and friends being surveyed for the first time.
More than 18,000 residents in 914 care homes across the UK responded while relatives and friends at 643 homes filled in the survey.
Each care home was given an overall score based on the residents’ feedback and a second on the family and friends’ feedback across four broad themes; Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life.
All of this year’s results for every care home surveyed are displayed on the Your Care Rating website.