• What is Bishopstoke Park like?
    Visit our Bishopstoke Park website to find out about this stunning new retirement village set in the beautiful parklands and wooded glades of Hampshire. If you would like to request a brochure to show to friends or family please contact us
  • What is Hampshire Lakes like?
    Visit our Hampshire Lakes website to find out about the village's luxurious lakeside apartments set in a quiet corner of Hampshire and see the range of facilities on offer. If you would like to request a brochure to show to friends or family please contact us
  • How do I know if a retirement village is right for me?
    Choosing a retirement village is just like choosing any other place to live, it’s important to do your research into the lifestyle and facilities on offer and base your decision on your personal needs and circumstances. Anchor have written this free guide on how to choose the right retirement village for you which you can read online or download and share with friends and family.
  • How can I get around Anchor's retirement villages?
    The grounds of our retirement villages are pleasant to walk around. We are also looking at the idea of providing staff-driven golf buggies at Bishopstoke Park and Hampshire Lakes. For more details please speak to the village team. 
  • Do Anchor’s retirement villages have scooter charging points?
    There will be covered scooter storage areas throughout Bishopstoke Park and Hampshire Lakes with charge points - for more details please contact us to see the individual village plans.
  • Is car parking provided at Bishopstoke Park and Hampshire Lakes for residents? 
    Separate to the lease, you may be offered a licence to park a car in one of our allocated parking spaces (Subject to availability). The lease specifies that car parking spaces are allocated under a licence. The licence is renewable every 12 months and is subject to a separate fee on issue.
  • Are there allotments at Bishopstoke Park?
    Yes, small allotments/communal raised beds are planned for Phase 2 at Bishopstoke Park.
  • Who maintains the gardens at Anchor’s retirement villages?
    Our estate management team manage the gardens at Bishopstoke Park and Hampshire Lakes - however should you wish to garden yourself then that can also be accommodated. You can select garden furniture and put out plants and pots in the private land (not communal) attached to your own property.
  • Are the external pathways at Anchor’s retirement villages illuminated at night?
    Yes via external light bollards and/or ground lights.
  • How qualified are the staff onsite at Bishopstoke Park and Hampshire Lakes?
    There is a wide variety of qualified staff within the villages. All are fully trained as part of the wider Anchor Policies and Procedures. The care home and Home Care Service at both retirement villages is registered and inspected by the CQC.
  • Tell me about the activities available at Anchor’s retirement villages and how they are run?
    We plan to have an activities coordinator at both Bishopstoke Park and Hampshire Lakes, who will organise a wide variety of events and activities in consultation with residents. These will range from music nights through to bridge evenings. In addition to these village events there will be a more intense schedule of activities arranged within the care home.
  • Is there a buzzer system at Bishopstoke Park and Hampshire Lakes?
    Yes - all apartments at Anchor’s retirement villages are fitted with a state-of-the-art warden call system which will be linked directly to on duty staff handsets. Any unanswered calls are automatically diverted to Anchor`s 24/7 Anchorcall team.
  • How do Anchor assess and make up the care packages at Bishopstoke Park and Hampshire Lakes?
    Anchor retirement villages create individual homecare packages which offer the support that is right for the customer. Packages of care and support will be created specifically to meet the needs and desired outcomes of the individual. This will be invoiced monthly in arrears and set up on a direct debit. In order to achieve our goal of a tailor made homecare service we will offer three different levels of care services:
    - Companionship Service
    - Home Help Service
    - Personal Care Service
    A care assessment will take place prior to moving in and reviewed regularly. More information about our approach to care in our retirement villages can be found on our Bishopstoke Park website and Hampshire Lakes website.
  • How much does it cost to use the central facilities at Anchor’s retirement villages?
    At Bishopstoke Park and Hampshire Lakes you pay for beauty treatments, some classes in the wellness centre and meals but otherwise access to all our retirement village facilities is included in the service charge paid by residents.
  • Are there staff on-site 24 hours a day at Bishopstoke Park and Hampshire Lakes? Is reception always manned?
    There are staff available 24 hours a day, 7 days a week at both Bishopstoke Park and Hampshire Lakes. Reception is manned from 8am to 8pm.
  • Do Bishopstoke Park and Hampshire Lakes offer transportation that I can use for my regular trips and outtings?
    The village transport at both Bishopstoke Park and Hampshire Lakes retirement villages will have a schedule of trips planned throughout the week. These will include popular destinations such as the shops, doctors surgery and post office. Additional unscheduled trips can be made upon request for free provided they are within a 7 mile radius of the village.
  • Tell me about the gym staff at Anchor’s retirement villages?
    At both Bishopstoke Park and Hampshire Lakes there are qualified gym instructors on-site available to provide inductions as well as personal training sessions.
  • At Bishopstoke Park and Hampshire Lakes is the library accessible 24hours a day?
    Yes.
  • Is there an age limit for spouses or dependents of customers at Anchor’s retirement villages?
    No - one person out of a couple must be over 65, or have a defined care need. Please contact us to discuss more specific.
  • Is there an assignment fee at Bishopstoke Park or Hampshire Lakes?
    No. You can find out more about our range of initiatives in place to help you to move to our retirement villages by visiting our Bishopstoke Park and Hampshire Lakes websites.
  • Is there a sinking fund at Bishopstoke Park or Hampshire Lakes?
    It is important to build up a sinking fund for the long term maintenance of Anchor’s retirement villages. Rather than include a contribution to the sinking fund within the service charge, we prefer to defer the sinking fund until residents sell their properties. Upon resale of the property a 4% fee is paid into the sinking fund at Bishopstoke Park, and 4.5% at Hampshire Lakes. This can only be used for maintenance.
  • What is the length of lease at Bishopstoke Park and Hampshire Lakes?
    125 years.
  • How do I find out more about the lease?
    We have a document outlining the key terms of the lease. Lawyers have access to a full purchasers' pack. Please contact us for more information.
  • How big are the balconies at Anchor’s retirement villages?
    The balconies are a good size - approximately 1.5m by 2.5m at both Bishopstoke Park and Hampshire Lakes.
  • Will I be able to recieve Sky at Anchor’s retirement villages?
    The TV system at both Bishopstoke Park and Hampshire Lakes will consist of a central satellite dish, however customers will need to contact Sky directly to activate any connection. Sky will need to provide the set top box. Customers will have a contract with Sky and pay Sky direct for their service.
  • What flooring is provided in the apartments at Anchor’s retirement villages? Can I choose?
    The Village Centre Apartments and Assisted Living Suites come with fitted carpets at both Bishopstoke Park and Hampshire Lakes. The Village Apartments in both retirement villages do not - and so it is for you to choose what you would like.
  • Can a dishwasher be fitted in the apartments at Anchor’s retirement villages?
    At both Bishopstoke Park and Hampshire Lakes the Village Apartments and Village Centre Apartments come with dishwashers fitted.
  • What is the level of soundproofing between apartments at Anchor’s retirement villages?
    The acoustic design of the Assisted Living Apartments and Village Centre Apartments at both Bishopstoke Park and Hampshire Lakes, is capable of providing an improvement over normal Building Regulations Approved Document E (Resistance to the passage of sound) of 5dB. This is a significant improvement over standard Building Regulations requirements both in terms of the control of airborne sound transfer from adjacent spaces to the side, above and below and also in terms of the control of impact noise transfer from footfalls for example on the floor of the rooms above. As such, there is a significant reduction in the risk of noise disturbance to occupants from adjacent apartments.
  • What security is in place at Anchor’s retirement villages?
    Our retirement villages are not 'gated communities' in the sense that there are no locked front gates. Security is achieved in a more passive way - primarily through a community of residents and professional staff who will notice anything that is out of place. Having said that, we also have extensive CCTV and security fob access to all buildings.