Governance

Skip to complaints procedures

Anchor operates in a competitive business environment. In order to achieve its charitable objectives it requires a board that can provide leadership, direction and control to guide the organisation.

Governance is entrusted to a board of non-executive trustee directors and four executive directors that meets eight times a year. The board shapes and develops Anchor’s agenda for the future and defines the organisation’s strategic priorities.

The board measures and evaluates the value and impact of its services and does not assess performance in purely financial terms.

The board is ultimately responsible for ensuring that Anchor has in place appropriate systems for internal control.

Anchor Trust is committed to continuously improving and developing its potential in order to provide more and better services for the benefit of older people. The board periodically reviews its own as well as the organisation’s effectiveness and performance and appraises the competencies and contribution made by members of the board.

Complaints

The purpose of the complaints procedure is:

To be clear, accessible and easy to use

To enable Anchor to listen to its customers and ensure appropriate action is taken

To enable Anchor to improve its services and prevent problems from recurring

For information on how to complain about an Anchor service, click on the links below:

Anchor Homes

Anchor Care

You can find Anchor Staying Put's complaints procedure under the 'our commitment' section on Anchor Staying Put

You can find Anchor Retirement Housing's complaints procedure on the complaints section of the ARH website. Anchor Retirement Housing Complaints

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