Two older men talking

Listening to customers and acting on what you say is how we improve… and it’s something we’re committed to getting right.

Involving you

We have many opportunities for people to get involved in a way that suits them.

Anchor’s customer engagement structure allows everyone to influence what we do.

We have many ways to get involved which provide customers with: 

  • An opportunity to provide your opinions on Anchor-wide topics.
  • Involvement on a topic that interests you.
  • Flexible and frequent consultation.
  • More opportunities to get involved without having to travel.

The Involving you customer engagement structure includes:

1. Local Meetings 
2. Residents’/Tenants’ Associations 
3. Customer Panel 
4. Topic Forums 
5. Customer Council

We have created a downloadable guide and the pages below to explain what each role in the Involving you structure does. 

Join the Customer Panel

We encourage every Anchor customer to join the Customer Panel. Being on the panel is a fantastic opportunity for customers to provide their views and help enhance services. To join simply fill out a quick form.

Join the Customer Panel

  • Customer Panel

    We encourage every Anchor customer to join the Customer Panel and have a say on how our services could be enhanced. Find out more about the role of the Customer Panel.

  • Topic Forums

    Topic Forums will review specific customer facing services and policies, identifying what works well and what could be improved from a customer perspective. Find out more about the role of the Topic Forums.

  • Customer Council

    The Customer Council act as the voice for our diverse customers, influencing Anchor’s services. Find out more about role of the Customer Council.

  • Residents’ and Tenants’ Associations

    We encourage rented and leasehold customers to form their own Residents’ Associations and Tenants’ Associations. Find out more.

  • Formal and informal meetings

    All our locations hold accessible meetings where customers can share their views with their neighbours. Find out more about formal and informal meetings across Anchor.

  • Your Care Rating

    Anchor has signed up to Your Care Rating, the largest and most authoritative care home customer satisfaction survey. Find out more about this annual survey.