Listening to customers and acting on what you say is how we improve… and it’s something we’re committed to getting right.
Changes to Involving you
Customer consultation told us there needed to be more opportunities for people to get involved in a way that suits them.
That’s why Involving you, Anchor’s customer engagement structure, is changing. The new structure allows everyone to influence what we do.
Benefits of the change include:
- An opportunity to provide your opinions on Anchor-wide topics.
- Involvement on a topic that interests you.
- Flexible and frequent consultation.
- More opportunities to get involved without having to travel.
What does the new Involving you look like?
The new Involving you customer engagement structure you will include:
1. Local Meetings
2. Residents’/Tenants’ Associations
3. Customer Panel
4. Topic Forums
5. Customer Council
We have created a downloadable guide and the pages below to explain what each role in the new Involving you structure does.
Join the Customer Panel
We encourage every Anchor customer to join the Customer Panel. Being on the panel is a fantastic opportunity for customers to provide their views and help enhance services. To join simply fill out a quick form.