At Anchor we pride ourselves on delivering a first class service, but we recognise that occasionally we could do better.
Anchor’s complaints procedure
Our customers have told us they want a process that is responsive and resolves their dissatisfaction quickly, with as little fuss as possible so if there is something you would like to discuss, please talk to your local Anchor manager in the first instance as we are committed to doing all we can to resolve any issue, at a local level, and find that often a simple conversation is all that is required to find a reasonable solution.
However, if that is not appropriate or possible, please do bring your concerns and comments on our service to the attention of the Customer Relations team.
For detailed information about our complaints procedure, including when you will receive responses, our use of mediation and details of outside agencies you can contact, download our Customer Information Sheet.
The Customer Relations team would be very happy to discuss your case and provide full details of ways in which we can help, support or advise you.