At Anchor we know that customer feedback is essential to helping us improve the services we provide.
We value all types of feedback and have a responsive customer feedback process to ensure we can respond to all compliments, complaints and suggestions quickly and effectively.
Anchor's Customer Relations Manager, Jonathan Earnshaw is always keen to hear from our customers;
"We pride ourselves on delivering a high standard of service, though realise that things can go wrong from time to time, and when that happens, our aim is to resolve your complaint as quickly as possible.
"We're just as keen as you are to get to the bottom of whatever the complaint might be, so please talk to us as soon as possible and we'll do the best we can to help find a solution. You might even be helping other customers in future by bringing it to our attention. We also really like to hear feedback on what we do well or Anchor colleagues who make a difference to you so we can share your feedback with them, so please do let us know."
We look forward to hearing about your experiences, and more importantly learning from your feedback.