At Anchor we believe listening to feedback and involving our customers in decision making helps us to continually improve the quality of our services we offer.

These pages have been written to provide useful information for people already living with Anchor and their families. Below you will find downloadable publications, information about how to get involved with the organisation and important contact details for key teams.

  • Involving you - Customer influence at Anchor

    At Anchor we believe listening to feedback and involving our customers in decision making helps us to continually improve the quality of our services. Find out more about having your say.

  • Customer relations

    At Anchor we pride ourselves on delivering a first class service, but occasionally we could do better. Our Customer Relations team want to hear about your experiences, or if you have any feedback for us.

  • MyAccount with Anchor

    MyAccount allows Anchor customers to securely access their personal information online, including rental and leaseholder account details. Find out more.

  • Customer publications

    We produce a selection of publications to keep our customers up-to-date with what’s happening across Anchor. Find copies of latest customer publications here.

  • Anchor’s Lesbian, Gay, Bisexual and Trans group

    Anchor’s Lesbian, Gay, Bisexual and Trans (LGBT) Advisory Group is an example of how diversity is embraced by Anchor.

  • Happy Living Awards

    Anchor's Happy Living Awards celebrate the customers who go out of their way to create a sense of community where they live. Find out more.

  • Meeting your changing needs

    We understand the challenges we all face as we get older. Should your care needs change while living with us we will be on hand to offer you help and advice on the type of care you may need going forward.

  • Language support service

    Anchor utilizes the skills of our diverse workforce to provide a language support service to help improve communication with our customers who don’t speak English as a first language.

  • Anchor’s legacy fund

    Sometimes customers, families, friends and others who have seen the benefit of the services we provide decide to donate money to Anchor or make provision to leave money in their will. These generous gifts go into the legacy fund which is used to support community-orientated activities.