Delivering value for money is a key focus of our business plan. Savings which don’t impact detrimentally on the quality of services allow us to deliver more for our customers at the same cost.
How we are working to deliver value for money
We define value for money as delivering services as cost-effectively as possible while maintaining high levels of customer satisfaction. These principles underpin our business plan through our stated objectives of offering the best customer service and being the best run company.
The 2016/17 report explains what we have done over the last year to deliver value for money through the delivery of savings, more efficient working methods and the investment decisions we have made.