Customers' views

We provide services to almost 40,000 older people a week. Here are some of their views.

Viewing 1 - 10 of 17 testimonials
  • "We are so happy here we recommended it to our friends."

    As soon as we looked around, the ambiance was obvious. The entrance was impressive – it was like a luxury hotel!! It was cheerful and bright. That sold it for us straight away, also Pat the sales lady was very helpful, courteous and encouraging and we were offered a cup of tea.

    Mr and Mrs Forrest, The Laureates retirement apartments customer, Guiseley

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  • "It's like living in your own home."

    "I'm very happy here because it's like living in your own home. I have a nice room with all that I want. I enjoy reading and doing crosswords but there are also lots of activities at the home, such as baking, quizzes and days out. The staff are very kind and look after me, always taking time to chat to me. I don't have any family, so the fact that I am so happy is down to the lovely people here."

    Mr Frazer, Care homes customer, Southampton

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  • "I've got a lovely flat and have made lots of friends."

    "I love living here. I've got a lovely flat and have made lots of friends. There's a real sense of community. The carers do a great job in looking after me."

    Mrs Palmer, Retirement properties with care services for rent customer, Darwen

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  • "I've lived here for 33 years and enjoyed every minute of it."

    "I've lived here for 33 years and have enjoyed every minute of it. I've got lots of friends here. Over the past 12 months I've needed care and the carers have been excellent. It's wonderful they are on site so they can see you much more quickly than if they had to travel to get here. It's a big advantage. I’ve also used the shopping and cleaning services, which have been a great help to me."

    Mrs Khan, Retirement properties with care services for rent customer, Darwen

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  • "Denham Garden Village offers many facilities, such as a shop, launderette and hairdresser."

    "Denham Garden Village offers many facilities missing from other small villages, such as a shop, launderette and hairdresser – handy things to have right on your doorstep. There is a real community spirit."

    Mrs Thomas, Denham Garden Village customer, Buckinghamshire

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  • "I know tradesmen will be dependable, will have been vetted and they will do a good job."

    "I enjoy living here because it's a friendly place and we have regular social events when we can sit and catch up with our friends. Security is also good here and I have the emergency pull cord if I have a problem. This gives me more confidence, especially as I have arthritis and a heart problem. Having an estate manager gives me great peace of mind because if anything goes wrong then she will get it repaired quickly. And as the tradesmen are organised through the manager, I know they will be dependable. We have an active residents' association, there's good car parking and the buses are relatively close, too."

    Mrs Darbyshire, Retirement properties for sale customer, Cheltenham

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  • "The on-site leisure facilities appealed to us, as I enjoy playing snooker and my wife enjoys swimming."

    "Denham Garden Village appealed to us for many reasons. The location means we can make a quick getaway to our home in Spain, but more importantly, the development itself is very secure and, while we are away, we are able to enjoy the Spanish sun without all the usual worries about our home in England. The fact that there are on-site leisure facilities also greatly appealed to us, as I enjoy playing snooker and my wife enjoys swimming."

    Mr Hamilton, Denham Garden Village customer, Buckinghamshire

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  • "Staff are always cheerful, respectful and on time."

    "My wife Norah is disabled and I’ve got nothing but praise for the care she receives. Staff are always cheerful, respectful and professional. Living in an Anchor scheme means that Norah and I can stay living together. Norah gets the care she needs and I can enjoy the activities. They include day trips, a games night and the luncheon club."

    Mr Fletcher, Retirement properties with care services for rent customer, Bolton

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  • "We are a close-knit community and I have many friends here."

    "The security here is a big plus. We have an active Neighbourhood Watch scheme and all the external entrances have a door entry system. We are a close-knit community and I have many friends here. We have about six organised outings a year. You can decide how much you get involved in community life and how much privacy you would like, which suits me perfectly. All the facilities, such as a good bus service and supermarket, are nearby. It's good having a scheme manager on site at certain points of the day so you can talk to her if there are any issues."

    Mrs Watson, Retirement properties for rent customer, York

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  • "I am so much more active than I was. I am never lonely and there is always something to do."

    "My quality of life has increased dramatically at Denham Garden Village. I have polio and so swimming every day at the on-site heated pool has improved my health. I go down to the café bar because I know I'll be able to have a chat with friends. I am so much more active than I was before. I have played bingo, short mat bowling, whist, and I go to the film club every Tuesday. When I do get older and can’t get around as much, all the care facilities I need are right here. I would strongly recommend older couples to think about the advantages to be had living in a development like Denham Garden Village."

    Mr Pugh, Denham Garden Village customer, Buckinghamshire

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Customer Views | Retirement Communities - Anchor