As our customer, we would like to hear from you about the service we provide. All comments are essential in improving the services we offer and we welcome your suggestions.
As our customer, we would like to hear from you about the service we provide. All comments are essential in improving the services we offer and we welcome your suggestions. Please let us know if you think we are getting it right. Compliments are useful to let our staff know they are succeeding in providing a quality service and so we can share good practice with other customers and throughout Anchor Trust.
While we pride ourselves on delivering a first class service to everyone, occasionally things can go wrong, and only by hearing about them can we ensure appropriate remedial action is taken. Anchor Staying Put has a formal complaints procedure, which is described in full below. All customer complaints are recorded and responded to quickly and effectively. There are three stages to the complaints procedure and we aim to resolve the majority of complaints successfully at stage 1.
Stage 1
Contact the agency manager at the office you have been dealing with. You will receive an acknowledgement of the complaint within one week. Every effort will be made to investigate and resolve the complaint within two weeks.
Stage 2
If you are not satisfied with the response to stage 1, a request to go to stage 2 can be made in writing via the details below. We will acknowledge your complaint within one week and a designated senior manager will investigate your complaint. Every effort will be made to investigate and resolve the complaint within three weeks.
Business Support Team Anchor at home
Unit 700, Street 5
Thorp Arch Estate
Wetherby LS23 7FZ
Telephone: 01937 848154
Stage 3
If your complaint remains unresolved at stage 2, it will proceed to stage 3 where the complaint is looked at by the Head of Anchor Staying Put. You will receive a written report within two weeks.
